Consumer Engagement Analyst- Fixed Term

1 week ago

Meycauayan, Central Luzon, Philippines NESTLE BUSINESS SERVICES AOA INC Full time ₱250,000 - ₱600,000 per year

POSITION SNAPSHOT

Location: Open slots for Meycauayan, Bulacan

Company: Nestlé Business Services AOA, Inc.

Full time, Hybrid

Bachelor's Degree

1+ year of experience

POSITION SUMMARY

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE…

Monitoring Traditional (Phones, Email/Webform) and Digital (Social Media, Live Chat, Ratings and Reviews, Messaging Apps) communication channels.

·       Monitoring owned social media channels and interacting with consumers using an appropriate tone of voice tailored to each platform.

·       Managing immediate communication channels Phones and Live Chat to ensure prompt responses.

·       Handling of incoming calls for the brands to address consumer concerns, including comments, feedback, inquiries, or complaints.

·       Identifying consumer complaints and processing refunds through the Omnichannel system.

·       Managing social media brand pages through asset management, promotion management and publishing contents from brands or agencies.

·       Adapting and applying Consumer Engagement Framework best practices - providing empathy, learning from consumers, solving the concern with extra value when dealing with and resolving contacts.

·       Recording and categorizing all consumer concerns and sentiments processed in Salesforce Engage Omni.

·       Proactively addressing potential reputational risks and promptly notifying relevant Functions/Brands to mitigate issue escalation and assist in issue management.

ARE YOU A FIT?

·       Proficient in English, able to communicate effectively in both written and oral form.

·       With Customer Service experience handling written accounts, (experience in Voice engagement is an advantage).

·       Experience in handling technical accounts is an advantage.

·       Experience with telephony system (Amazon Connect, Genesys) and CRM tool (Engage Omni).

·       Experience in social media management and copy writing are an advantage.

·       Ability to work with large volumes of data and work on multiple channels at the same time.

·       Strong critical thinking and problem-solving skills.

·       Amenable to shifting schedules, depending on operational requirements.

  • Consumer Engagement Analyst- Fixed Term Consumer Engagement Analyst- Fixed Term

    2 weeks ago

    Meycauayan, Central Luzon, Philippines Nestle Operational Services Worldwide SA Full time $70,000 - $120,000 per year

    POSITION SNAPSHOTLocation: Open slots for Meycauayan, BulacanCompany: Nestlé Business Services AOA, Inc.Fixed Term, HybridBachelor's Degree1+ year of experiencePOSITION SUMMARYJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of...

  • Consumer Engagement Analyst

    6 days ago

    Meycauayan, Central Luzon, Philippines Nestlé USA Full time $40,000 - $60,000 per year

    SNAPSHOTLocation: Open slots for Meycauayan, BulacanCompany: Nestlé Business Services AOA, Inc.Full-time, Hybrid2+ year of experience Position SummaryJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of...

  • Consumer Engagement Expert Consumer Engagement Expert

    3 days ago

    Meycauayan, Central Luzon, Philippines Nestle Operational Services Worldwide SA Full time ₱900,000 - ₱1,200,000 per year

    Location: Meycauayan, Bulacan, PH / Rockwell, Makati, PHCompany: Nestlé Business Services AOA, Inc.Remote Work ArrangementJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a...

  • Consumer Engagement Expert

    19 hours ago

    Meycauayan, Central Luzon, Philippines Nestlé USA Full time ₱400,000 - ₱800,000 per year

    Location: Meycauayan, Bulacan, PH / Rockwell, Makati, PHCompany: Nestlé Business Services AOA, Inc.Remote Work ArrangementJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a...

  • Consumer Engagement Services Expert

    6 days ago

    Meycauayan, Central Luzon, Philippines NESTLE BUSINESS SERVICES AOA INC Full time ₱1,500,000 - ₱2,500,000 per year

    Location: Meycauayan, Bulacan, PH / Rockwell, Makati, PHCompany: Nestlé Business Services AOA, Inc.Remote Work ArrangementJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a...

  • Record to Report Analyst

    20 hours ago

    Meycauayan, Central Luzon, Philippines Nestlé USA Full time ₱900,000 - ₱1,200,000 per year

    Record to Report AnalystPOSITION SUMMARYJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.Our Team in Nestlé Business Services is in charge of delivering...

  • Rewards Services Analyst

    4 days ago

    Meycauayan, Central Luzon, Philippines Nestlé Full time ₱900,000 - ₱1,200,000 per year

    Position SnapshotLocation: Meycauayan, Bulacan, PHCompany: Nestlé Business Services AOA, Inc.Full-timeBachelor's Degree5+ years of experienceA day in the life of...Annual Compensation Cycle ExecutionSupport the execution of the annual compensation processes of the markets (Annual Salary Review, Reference Salary Review, Short-Term Bonus Calculation & Payout)...

  • Rewards Services Analyst

    2 weeks ago

    Meycauayan, Central Luzon, Philippines NESTLE BUSINESS SERVICES AOA INC Full time ₱900,000 - ₱1,200,000 per year

    Position SnapshotLocation: Meycauayan, Bulacan, PHCompany: Nestlé Business Services AOA, Inc.Full-timeBachelor's Degree2+ years of experiencePosition SummaryJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the...

  • RPA Developer Lead

    2 weeks ago

    Meycauayan, Central Luzon, Philippines Nestle Operational Services Worldwide SA Full time ₱104,000 - ₱130,878 per year

    Position SnapshotLocation: Meycauayan, Bulacan, PH / Rockwell, Makati, PHCompany: Nestlé Business Services AOA, Inc. Full-time | Hybrid: Twice a week onsiteA day in a life...Nestlé Business Services is seeking a dynamic and experienced RPA Developer Lead (Blueprism, Power Apps and Power Automate) to oversee our automation portfolio and manage a team of...

  • Recruitment Services Analyst Recruitment Services Analyst

    6 days ago

    Meycauayan, Central Luzon, Philippines Nestle Operational Services Worldwide SA Full time ₱900,000 - ₱1,200,000 per year

    POSITION SNAPSHOTLocation: Meycauayan, Bulacan, PHCompany: Nestlé Integrated Business Services Manila Full-timeBachelor's Degree POSITION SUMMARYJoining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of...