Assistant Store Manager

7 days ago

Quezon City, National Capital Region, Philippines Luwell Realty and Development Corporation Full time

An Assistant Store Manager's primary responsibilities involve supporting the Store Manager in all aspects of daily store operations, including managing employees, overseeing inventory, and ensuring customer satisfaction. This role requires strong leadership, communication, and problem-solving skills, often involving tasks like scheduling staff, training new hires, and handling customer issues.

Core Responsibilities:

  • Supporting Store Manager:

Assisting the Store Manager in all aspects of store management, including daily operations, employee management, and sales goals.
- Employee Management:

Scheduling staff, training new employees, evaluating performance, and addressing employee concerns.
- Inventory Management:

Overseeing inventory control, ordering merchandise, and ensuring accurate stock levels.
- Customer Service:

Providing excellent customer service, resolving customer complaints, and ensuring a positive shopping experience.
- Sales and Profitability:

Contributing to the store's sales targets and overall profitability by implementing sales strategies and managing expenses.
- Operational Efficiency:

Ensuring the store is clean, organized, and follows all company policies and procedures.

Additional Tasks:

  • Administrative Tasks:

Completing administrative tasks such as processing paperwork, managing cash flow, and preparing reports.
- Team Leadership:

Motivating and leading the team, delegating tasks effectively, and fostering a positive work environment.
- Training and Development:

Developing and implementing training programs for new and existing employees.
- Problem Solving:

Addressing customer complaints, resolving issues, and implementing solutions to improve store operations.
- Financial Management:

Assisting with financial management tasks, including cash handling and reporting.

Skills and Qualifications:

  • Strong Communication and Interpersonal Skills: Being able to effectively communicate with employees, customers, and management.
  • Leadership and Management Skills: Leading and motivating a team, delegating tasks, and providing guidance.
  • Problem-Solving Skills: Being able to identify and resolve issues efficiently.
  • Customer Service Skills: Providing excellent customer service and resolving customer complaints.
  • Organizational Skills: Maintaining a clean and organized store environment and managing inventory effectively.
  • Computer Skills: Being proficient in using computer systems for various tasks, such as inventory management and point-of-sale systems.

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