Davao SM

11 hours ago

Davao City, Davao, Philippines VXI Global Solutions Full time ₱200,000 - ₱400,000 per year
It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:
  • Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.
  • Answer calls in a timely manner with friendly demeanor and willingness to assist
  • Assist members with inquiries finding resolutions via the knowledge management system.
  • Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
  • Make necessary outbound follow ups when needed to support final resolution and satisfaction
  • Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
  • Responsible for ensuring that primary metrices are met
Education & Experience:
  • No work experience required
  • Contact center, Healthcare, Insurance, any work experience background preferred
  • Must be a High School Graduate
  • Must be at least 18 years of age
  • Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions
Competencies
  • Communication Skills
  • Customer Service Skills
  • Active Listening Skills
  • Critical Thinking, Analytical or Problem-Solving Skills
  • Proactive, Solutions-Oriented Mindset
  • Highly Motivated
  • Personal Effectiveness
  • Empathy; De-escalation skills
  • Integrity
  • Stress Tolerance
  • Able to maintain professional demeanor
  • Team Work
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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