CSR - Easy account

2 days ago

Quezon City, National Capital Region, Philippines Sapien Global Careers Full time $20,000 - $30,000 per year

Easy, no-hassle and Fast One-day Hiring process Earn up to 25k monthly plus more benefits We are looking for a Customer Service Representative - Easy Account in our Metro Sites This is for urgent hiring, don't miss this opportunity and Apply Now

Responsibilities:


• Assist customers with placing food orders, updating delivery details, and answering inquiries.


• Resolve customer complaints related to late deliveries, incorrect orders, or quality issues.


• Provide information on menu items, promotions, and special offers.


• Process refunds, cancellations, or changes to existing orders.


• Coordinate with drivers and kitchen staff to ensure timely and accurate deliveries.


• Maintain accurate records of customer interactions and update the order status in the system.

Qualifications:


• High school diploma or equivalent; college degree is a plus.


• Strong communication skills, with a focus on customer service.


• Previous experience in a call center or customer service role is preferred.


• Knowledge of food delivery services and menu items is an advantage.


• Ability to handle difficult customer situations with patience and professionalism.


• Proficiency in using computer systems and order management software.

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply today

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