Senior Back-End Developer

This position will formulate and implement solutions for ServiceNow requirement. The incumbent will also provide support (ServiceNow changes, requests, incidents) and configuration.

MAIN DUTIES

ServiceNow Development & Configuration

• Collaborate with teams to gather detailed requirements for new features or changes.
• Analyze current system capabilities and identify improvements or gaps.
• Configure and update ServiceNow workflows and settings to meet business needs.
• Conduct testing to ensure accuracy and performance of updates.
• Assist business users during User Acceptance Testing (UAT).

ServiceNow Support & Maintenance

• Investigate and resolve reported issues by replicating problems and implementing long-term solutions.
• Review and fulfill user requests, ensuring feasibility and efficiency.
• Track and report resolution progress in line with service level agreements (SLAs).

Communication & Collaboration

• Coordinate with vendors and internal contacts to identify and fix process issues.
• Work closely with users to solve problems and suggest improvements.

ADDITIONAL FUNCTIONS

• Keep up to date on the latest industry trends in ServiceNow
• Any additional tasks as the need arises.

EDUCATIONAL BACKGROUND

• Graduate of 4- or 5-year course, Computer Science or Computer Engineering
• Certifications (ITIL v3, ServiceNow System Administration/Development) are a plus

WORK EXPERIENCE OR TRAINING

• Software development experience in any platform (Web, Mobile, Desktop) for at least seven (7) years.
• At least four (4) years relevant experience in ServiceNow solution design and implementation.
• Four (4) years experience in maintaining and supporting applications (Incident Management, Request Management, Escalation, and Troubleshooting).
• ServiceNow Knowledge in Business Rules, Access Controls Rules, Script Includes, UI Actions / Scripts / Policies, Client Scripts, GlideRecord, Workflows.
• A track record of being part of a team implementing the assigned system to end users.
• Experience with web service integration (API, SOAP, REST, JSON, XML).
• Experience with Front End Technologies: HTML, JavaScript, CSS, XML.
• Experience with Agile/Scrum methodology.
• Knowledge of IT service management.
• Familiar with LDAP, MS Active Directory
• Experience in professional people management / technical thought leadership an advantage.
• Prior leadership experience an advantage.
• Technical
• Understanding of Software Development Life Cycle and best practices
• Familiar with the ServiceNow ITSM products.
• Familiar with Front End Technologies: HTML, JavaScript, CSS, XML
• Proficient in Office Applications (Excel, Word, PowerPoint)
• Abilities
• Should be able to support end-to-end implementations (from requirements gathering and deployment to user training)
• Demonstrated capability in data management, solving problems and able to work collaboratively within a team or independently.
• Capable of developing and maintaining excellent long-term client/supervisor/peer relationships
• Flexibility to work with a variety of personalities and styles
• Proven capability to work well under pressure and tight deadlines
• Must be a self-starter and keen to explore new solutions
• Strong oral and written communication skills.
• Team Player
• Nice to have
• Prior leadership experience
• Knowledge of Agile/Scrum methodology
• Knowledge of IT service management
• Experience with Incident Management, Service Request Management, Problem Management, Change Management and other ITIL process areas
• Familiar with LDAP, MS Active Directory

SKILLS AND ABILITIES

• Confidence in technical discussions at all levels (to ensure that high level architecture is correct and design principles are consistent adhered during implementation).
• Excellent communication and writing skills
• Time management skills / Can work with minimum supervision
• Data Analysis, Organization and Reporting skills
• Quality Conscious (Superior attention to details)
• Ability to multi-task
• Planning, Scoping and Organizing
• Problem solving skill / Analytical skills

OTHER WORK CONDITIONS

• Work time: 2 pm to 11 pm Manila
• Observe US holidays
• Extended work time where required
• Hybrid - 3x RTO 2x WFH

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Experience:

• ServiceNow: 2 years (Required)

Work Location: In person