Technology Engineer

2 weeks ago

Manila, National Capital Region, Philippines Trends Group, Inc. Full time $3,000 - $5,000 per year

Join to apply for the Technology Engineer role at Trends Group Inc.2 weeks ago Be among the first 25 applicants

Join to apply for the Technology Engineer role at Trends Group Inc.Responsible for providing exceptional customer service and technical support for customers by trouble shooting hardware and software issues

Evaluating customer concerns and resolving problems to 100% customer satisfaction

Responsible for providing technical expertise within a team focused on the implementation and support of products and services of a project.Updates job knowledge by participating in educational opportunities such as training for both local and abroad.Coordinates with the other groups to ensure tasks to fulfill is aligned

Provides detailed activity report and root caused analysis for the customerI. PURPOSEResponsible for providing exceptional customer service and technical support for customers by trouble shooting hardware and software issues

Evaluating customer concerns and resolving problems to 100% customer satisfaction

Responsible for providing technical expertise within a team focused on the implementation and support of products and services of a project.Updates job knowledge by participating in educational opportunities such as training for both local and abroad.Coordinates with the other groups to ensure tasks to fulfill is aligned

Provides detailed activity report and root caused analysis for the customer

Ii. Duties And Responsibilities1. CUSTOMER:Provide resolution of the problem based on the given SLAProvide implementation based on the required design architecture

Train customer for the product application as required

Maintains a professional approach in dealing with customers

Discuss project requirements and expectationsOWN GROUP:Update team for the activity during client visit which include the root cause of the problem, resolution, and recommendation.Contributes to team effort by accomplishing results as neededOTHER GROUP WITHIN Trends:Sales GroupUpdate Account Manager for the activity during client visit which include the root cause of the problem, resolution, and recommendation.Update Account Manager of the required next steps to fulfill activities for the client

Service DeskUpdate Service Desk for the activity during client visit which include the root cause of the problem, resolution, and recommendation.CORPORATE:Comply with Trends Rules and Regulations as prescribed in the Employees Handbook specially on the following:AttendancePunctualityDress CodeDestruction of company property

Respect to co-workers, management, and member of the Board of DirectorPerform all other duties and tasks as assigned by the Lead, Manager or HeadIii. QualificationsMinimum EducationGraduate of any of the following:BS Electronic EngineeringBS Computer ScienceBS Information TechnologyMinimum Experience/TrainingAt least 5 years of relevant experience in Call Center Application (dialer/recording/acd/wfo) is a plus

Completed and passed the Cadetship Training ProgramCompetencyKnowledgeable in telephony such Alcatel, others ALE Applications.AudioCodes knowledge or other dialer and call recording is advantage

Basic knowledge in programming and application integrations.Computer literate and proficient in:MS WordMS ExcelMS Power Point PresentationAny Email softwareVisioCompetent in English language (written and oral)Seniority level

Seniority level

Mid-Senior level

Employment type

Employment typeOtherJob function

Job function

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