
Medical Support Officer
2 days ago
JOB PURPOSE:
The position is responsible for delivering the highest quality of care to VIP Members and/or regular members and efficient execution of service recovery, as may be necessary.
DUTIES AND RESPONSIBILITIES:
- Carries out best-in-class assistance to VIP members and/or specially endorsed members availing of In-patient or Out-patient HMO services
- Executes seamless service recovery for Members/Clients who have major service complaints
- Ensures availability of LOA and confirms schedule of availment with providers and members
- Liaise with doctors, nurses and hospital staff when needed
- Upholds expertise in delivering VIP assistance and service recovery according to CX's protocols
- Recommends service solutions to further elevate the company's service level that may eventually impact on PhilCare's business objectives and goals
- Monthly submission of performance/ availment with handled members/ accounts
- To take any other responsibilities or tasks that are within the employee's skills and abilities whenever reasonably instructed
QUALIFICATIONS:
- University degree graduate of any Medical allied, preferably BS Nursing
- At least 3 years of related work experience
- With good Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, and can do Multi-tasking
- Familiar with HR principles, practices and Timekeeping procedures
- Knowledge of MS Office Applications
Working Environment: Field and Office-based
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Life insurance
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- What's your expected monthly salary?
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 3 years (Preferred)
- Patient care: 1 year (Preferred)
Work Location: In person
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