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Medical Virtual Assistant

11 hours ago

Manila, National Capital Region, Philippines Virtual Rockstar Full time

This is a remote position.

Are you a compassionate, detail-oriented professional with a passion for supporting children and families? A California-based pediatric therapy clinic is seeking a Medical Virtual Assistant to join their team full-time. In this role, you'll help ensure smooth scheduling, communication, and administrative coordination, directly contributing to the well-being of the children they serve.

This clinic is grounded in a holistic, child-led approach to care—focusing on nurturing the mind, body, and spirit of each child. Their work is personal, collaborative, and deeply rooted in empowering children to build meaningful relationships and a strong sense of self.

Why You Should Apply

Be part of a purpose-driven team that transforms lives through meaningful connection, compassion, and care.

Key Responsibilities

Scheduling & Coordination

  • Schedule and reschedule patient appointments via EMR

  • Confirm new patient appointments and manage therapist calendars

  • Coordinate telehealth sessions and care team meetings

  • Assist families with insurance-related scheduling (e.g. gap exceptions)

Patient & Insurance Support

  • Respond to phone and email inquiries with empathy and professionalism

  • Clarify insurance coverage details and assist with related questions

  • Maintain accurate, confidential electronic medical records

Administrative Support

  • Support therapists with calendar coordination and care logistics

  • Collaborate with team members to ensure efficient day-to-day operations

  • Greet patients virtually and guide them through onboarding steps

Requirements

  • Experience in healthcare customer service, scheduling, or admin support

  • Familiarity with pediatric therapy (OT and speech) is a strong plus

  • Comfortable using EMR systems (Ensora preferred), Salesforce, and Google Workspace

  • Strong communication and multitasking skills

  • Spanish-speaking candidates are highly encouraged to apply

Benefits

  • Competitive salary commensurate with experience.

  • Opportunities for professional development and growth.

  • Work in a dynamic and supportive team environment.

  • Make a meaningful impact by helping to build and strengthen families across the globe.