Water Technical Sales and Support Manager – Philippines

2 weeks ago

Manila, National Capital Region, Philippines IDEXX Laboratories Full time

PRIMARY DUTIES AND RESPONSIBILITIES

Business development and management

Development, implementation, and monitoring of business strategy and action plan to meet sales targets

Develop and grow business opportunities in existing account base through product attachments (vessels, trays, EZ DPD) and implementation of additional protocols (C&G, Pseudalert, Legiolert, Enterolert)

Identify and penetrate new opportunities in core and adjacent markets – Water and Wastewater Monitoring Agencies, F&B Manufacturing including BW, Farms, Mining, Semicon, etc.

Customer Relationship/Accounts management

Customer relationship management including key accounts management

Repeat orders/SLA management

Remote Sales Support

Development of end user pricing strategy

Report on monthly business reviews – sales forecast & forecast accuracy, R&O, highlights/lowlights, RMA

Meet KPIs related to: Sales, Tender Management, Business Development, and Customer Education & Technical Support

Regulatory affairs, customer education, marketing, and technical support:

Drive regulatory approvals in key market segments

Maintain up-to-date market data in water microbiology, including but not limited to sales accessible market vs market share, competitor positioning including pricing strategy, external environmental factors affecting business, and the regulatory landscape

Development and implementation of marketing action plan

Drive education and marketing strategies in the Philippines including digital promotions (e.g. email marketing, social media, online customer education activities)

KOL development and engagement

Initial point of contact for all sales, after-sales, and technical support related concerns from customers

Sales Operations management

Customer Onboarding

Quotation

Pipeline Management

Tender Management

Demand Planning & Forecasting

Order Processing Coordination

Accounts Receivables Coordination

EDUCATION & EXPERIENCE

Bachelor's degree in microbiology or combination of education and experience required

Min 5 years of experience in sales or business development in the diagnostics industry

Min 3 years of experience in customer relationships, key accounts, and tender management in the diagnostics industry

Min 3 years of experience in customer engagement via customer education and other marketing-related activities in the diagnostics industry

Min 3 years of experience in technical support in the diagnostics industry

Min 2 years of experience working with a third-party logistics

LI-CT1

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