Technical Support Engineer

5 days ago

Ortigas Metro Manila, Philippines Newtech Asia Pacific Corporation Full time ₱300,000 - ₱600,000 per year

REQUIREMENTS:

  • Male

  • BS degree in Information Technology, Computer Science or equivalent

  • with a minimum of 3 yrs. work experiences

  • Proven working experience in enterprise technical support, IT support or as a technical engineer

  • In-depth knowledge of the product that the technician is supporting

  • Hands-on experience with Windows/MAC OS environments

  • Good understanding of computer systems and other tech products

  • Excellent problem-solving and communication skills

  • Ability to provide step-by-step technical help, both written and verbal

  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Responsibilities:

  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

· Diagnose and troubleshoot technical issues, including account setup and network configuration

  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • install and configure computer applications.
  • Monitor and maintain computer networks.
  • configure operating systems.
  • resolve issues related to the network.
  • Prioritize and manage the workflow.
  • keep track of users' system issues until they are resolved by adhering to the agreed timelines.
  • resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
  • maintain procedural documents and reports.
  • follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
  • Engineer provides accurate feedback to the managers/customers promptly.
  • Ensure proper logging of all issues.
  • prepare accurate reports promptly.
  • train people on how to use different types of systems.
  • Monitor daily performance of technical systems.  help companies deploy new software or hardware systems.

Technical Support Engineering Skills

  • Remote Software
  • Backup Software
  • Diagnostics
  • Internet Connectivity
  • IT Administration Software
  • Network Monitoring Software
  • Telecommunications
  • Email Management
  • Virtual Communications Systems
  • Mobile Devices
  • LAN
  • WAN
  • Electronic Mail Software
  • Vendors
  • Virus Protection Software

HARD SKILLS:

  • Basic Scripting and Programming Experience
  • PC
  • Mac
  • Familiarity with Support Ticket
  • Call Center Support
  • Knowledge-based Systems
  • General Knowledge of Industry Principles
  • Java and JavaScript
  • Linux/Unix
  • Maintain Data Reports
  • Microsoft SQL server
  • Operating Systems
  • Basic Coding
  • Project Management
  • Read and Analyze Application Logs
  • Server
  • NoSQL

SOFT SKILLS:

· Strong Command of the English Language

· Oral Communication

· Confidence Delivering Training Sessions

· Interpersonal Skills

· Customer Service

· Provide Product Knowledge

· Time Management

  • Able to Work Independently
  • Prioritization
  • Quickly Learn New Technologies
  • Team Player
  • Virtual Working Capabilities
  • Willingness to Explore New Technologies
  • Communications Systems
  • Love for Technology
  • Attention to Detail
  • Notice Systemic Problems
  • Troubleshooting
  • Determination

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