Technical Support Engineer

3 hours ago

Manila, National Capital Region, Philippines Dysrupit Full time ₱800,000 - ₱1,500,000 per year

JOB SUMMARY:
This role will involve providing world-class customer service and technical support for our vector database and all Pinecone products. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should have a strong technical background, including experience working with Python and REST APIs, the ability to understand data structures, and interest in or familiarity with fundamental search and AI concepts.

JOB RESPONSIBILITIES:

• Manage and resolve customer inquiries in a timely and effective manner

• Provide support to customers by troubleshooting technical issues and communicating escalations to our engineering teams

• Explain usage and costs to customers, working closely with our finance team to address billing inquiries

• Design runbooks to improve coverage and effectiveness of our internal AI agents

• Identify areas of improvement for customer experience and share suggestions with our product team

• Enhance our product literature by creating knowledge articles and improving our documentation

JOB QUALIFICATIONS:

• Strong technical acumen with the ability to understand and explain APIs, cloud

• infrastructure, data pipelines, and enterprise software integrations.

• Ability to communicate complex technical concepts to both technical and non-technical audiences.

• Proficiency in one or more popular programming languages (Python, JavaScript).

• Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions.

• Preference for experience working with cloud providers (AWS, GCP, Azure)

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