Customer Support Associate

1 day ago

Manila, National Capital Region, Philippines Workstream Full time ₱30,000 - ₱60,000 per year
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Values

Here are our Company Values and we'd love to have individuals who can be a culture add to our team

What We Offer
  • Permanently Remote
  • Pay wired directly to your bank account
  • $50 Monthly Stipend
  • Annual Bonus
  • Performance-based bonuses
  • Flexible PTO
  • Enjoy company time off during some of the major US and PH Holidays
  • Company-issued Device
  • Career fast track for performers and internal mobility
  • Learn from a team of Stanford, MIT, Google and Harvard alumni
Grow With Us

Workstream is looking for an exceptional team member to join our Customer Support team as a Customer Support Associate. You will be a core member of our customer support team, and you will be well-positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful Workstream is a company that is remote in its DNA. Our headquarters is in SOMA, San Francisco, but 60%+ of our team is remote. This role will be remote (you can work from home) but you must be able to work a regular shift during US hours.

Day in the Life

Customer Support
  • You will be the primary point of contact for our customers via phone, email, and chat, addressing a broad range of issues and requests related to our products.
  • Promptly and accurately respond to customer needs as measured by: a median first response time of less than one minute, issue resolution time of fewer than 24 hours, and CSAT score of 95%
  • Escalate issues to teammates and the engineering team as needed. Have judgment on what are user errors, poor training, product defects, and feature requests.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Proactively check in with clients until the issue is resolved
  • Actively participate in initiatives that drive the growth of the company such as assisting in training junior customer support representatives, product testing, recommending new products to customers, etc.
Customer Success
  • You will partner with the Success team with tasks to get clients set up and make any modifications that clients request to fully take advantage of our platform
  • You will help build and update our customer and internal knowledge bases through writing articles and recording video walkthroughs
Who You Are
  • Have a long-term vision of working and growing with a Silicon Valley based technology startup. Comfortable with adapting to ever changing processes and making recommendations to improve such.
  • 1 to 3 years experience as a Customer Support Specialist or similar CS role
  • Must be fluent in English both verbal and written. Able to effectively communicate and build relationships with global colleagues and customers.
  • Must have Phone Support experience
  • Must have experience using help desk software and remote support tools
  • Must be willing to work following the US time zone
  • Must have a high-speed and stable primary and backup internet connection (at least 50 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results.
  • Must be willing to attend occasional in-person meetings in Metro Manila
Know More About Workstream
Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.

  • Customer Support Associates

    5 days ago

    Manila, National Capital Region, Philippines Recoveriescorp Full time ₱250,000 - ₱500,000 per year

    493364Manila, Metro Manila, PhilippinesFull-timeAt Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes.We are looking for Customer Support Associates (Voice) who will be at the front line of our operations—connecting...

  • Customer Support Associate

    1 week ago

    Manila, National Capital Region, Philippines Recoveriescorp Full time ₱400,000 - ₱1,200,000 per year

    493342Manila, Metro Manila, PhilippinesFull-timeWe are looking for Associates who will be at the front line of our operations—connecting and engaging with our client's customers. In this role, you'll deliver the highest level of customer service by providing tailored solutions based on each customer's unique situation.Working at Symbos, you will have the...

  • Customer Associate

    1 week ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱250,000 - ₱500,000 per year

    We are seeking a friendly, reliable, and customer-focused Customer Associate to provide excellent service and support to clients. The Customer Associate will assist in handling inquiries, processing transactions, and ensuring customer satisfaction. The ideal candidate has strong communication skills, a positive attitude, and a passion for helping people.

  • Customer Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines CareCone Group Full time ₱900,000 - ₱1,200,000 per year

    About the RoleTheSenior Associatewill manage complex customer interactions, handle escalations, and mentor junior associates while ensuring a high level of customer satisfaction. This role combines hands-on service delivery with leadership responsibilities, requiring excellent communication, analytical, and problem-resolution skills.Key...

  • Customer Care Associate

    3 days ago

    Manila, National Capital Region, Philippines Recoveriescorp Full time ₱250,000 - ₱500,000 per year

    493387Manila, Metro Manila, PhilippinesFixed-TermClosing on: Dec 6 2025At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes.Are you passionate about delivering outstanding customer experiences? Join Our Team as a...

  • Product Support Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Thomson Reuters Full time ₱1,200,000 - ₱2,400,000 per year

    Product Support Associate, Operations Customer Service and SupportAre you passionate about solving complex technical challenges and delivering exceptional customer experiences? Imagine joining a dynamic team where your problem-solving skills and technical expertise directly impact customer satisfaction and the success of an industry leader—Thomson Reuters...

  • Customer Service Associate

    1 day ago

    Manila, National Capital Region, Philippines Optinizer Full time ₱15,000 - ₱30,000 per year

    Job Title: Remote Customer Service AssociateJob Type: Part-Time / Full-Time | Between 8:30AM - 5:00PM ESTAbout the Role:A Customer Service Associate with a passion for skincare and wellness. This role requires someone who can deliver an exceptional customer experience - providing knowledgeable, compassionate, and accurate support to clients through phone and...

  • Customer Success Associate

    1 day ago

    Manila, National Capital Region, Philippines Instructure Full time ₱400,000 - ₱600,000 per year

    At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate...

  • Customer Success Associate

    2 weeks ago

    Manila, National Capital Region, Philippines SAFETYCULTURE Full time $70,000 - $120,000 per year

    Customer Success AssociateManilaSuccess – Customer Success /Full-time Permanent /HybridApply for this jobGreat work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.SafetyCulture is a global technology company that is helping to transform...

  • Customer Relations Associate

    1 day ago

    Manila, National Capital Region, Philippines Credit Corp Group Limited Full time ₱250,000 - ₱500,000 per year

    Customer Relations Associate - Collection ServicesJob no: 494998 Work type: Full-time Location: Manila, Manila - Makati City Categories: Collections, Customer Service & Call CentreBe part of our collections team and start a new career path with usShift | Day Shift Credit Corp Group stand out as exceptional debt collection agencies. With a robust team of over...