Retail Customer Care Associate

5 days ago

Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time ₱150,000 - ₱250,000 per year

Were looking for 
fresh graduates and entry level candidates (up to 5 years experience)
 who are eager to learn, grow, and build their career in customer service.

  • Strong interest in customer service (preferred)
  • Confident English communication for phone & email support
  • Comfortable with MS Office, email, and spreadsheets

Preferred but nor required:

  • Experience with Freshdesk, Shopify, or CRM tools
  • Exposure to Australian clients is an advantage

About the Role

We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions. You will be joining a fast-growing online division, who will be responsible for providing post-sales support to new and existing customers, as well as managing orders by liaising with all internal stakeholders.

As a Customer Service Associate, you will play a key role in ensuring a seamless customer experience handling inquiries, resolving issues, and coordinating with teams to deliver efficient and reliable service.

This role is also open to fresh graduates who are eager to learn and grow in a dynamic environment.

What you'll be working on

  • Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback.
  • Communicate with customers and suppliers for any warranty claims regarding products.
  • Administrative and support services.
  • Coordinate with the warehouse regarding shipment of goods and any inventory issues.
  • Maintain a strong and positive relationship with all customers, and ensure swift fulfilment of all customer needs.
  • Keep an eye on order status and keep customers updated
  • Use our internal systems (Freshdesk, W3APP, Shopify) and keep records up to date
  • Assisting senior project managers with the preparation, compilation and presentation of larger commercial fit-out projects.
  • Keep a professional, helpful, and positive tone in all customer interactions
  • Work with suppliers to sort out issues and manage warranty claims
  • Stay on top of open tasks and follow through without needing a lot of hand-holding.

What were looking for

  • Open to fresh grads or up to 5 years experience in customer service (retail/sales)
  • Strong English communication skills, both written & spoken
  • Confident with MS Office & spreadsheets
  • Solutions-driven mindset
  • Friendly, proactive, and great at building relationships
  • Organized multitasker who thrives in a team or independently
  • Flexible and ready to take on new challenges
  • A team player whos adaptable and happy to jump in where needed.

Job Type: Full-time, Day Shift

Work Setup: Full Onsite -
2nd Floor, Vicente Madrigal Bldg. Ayala Ave. Makati City, Philippines

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