IT Help Desk L1.5
2 weeks ago
IT Analyst/IT Service Desk (L1/L2 Support)
Location: PhilPlans Corporate Center, BGC – Taguig
Work Setup: 100% Onsite, Night Shift
Qualifications:
- At least 1 year and 9 months in IT Service Desk, Technical Support, or related roles
- Experience supporting international clients (US, EMEA, AUS)
- Strong English communication skills (written & spoken)
- Active Directory, Office 365 Support, VPN, Printer, and/or network issues
Key Responsibilities:
- Deliver Tier 1/2 IT support across different time zones
- Diagnose and resolve issues on Windows 10/desktop OS, Microsoft 365, and network connectivity
- Install, configure, and troubleshoot Microsoft Office apps
- Support and manage accounts in Active Directory
- Log, track, and resolve issues within agreed SLAs
Job Type: Full-time
Pay: Php30, Php45,000.00 per month
Benefits:
- Company events
- Discounted lunch
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Transportation service provided
Work Location: In person
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