
Technical Surveillance CCTV Specialist
3 days ago
Key Task Responsibilities:
Incident Management
- Provide first response support if CCTV, Access Control, Parking Barriers, Speedstiles, or Walkthrough Metal Detectors stop working.
- Perform basic troubleshooting and first-level maintenance to restore systems.
- Record all incidents, actions taken, and solutions for tracking.
- Conduct root cause analysis on hardware and software issues to avoid repeat problems.
- Escalate issues that cannot be solved internally to vendors or higher support.
- Take part in Business Continuity Plans (BCP) by supporting backup systems and recovery during downtime.
Information Security (Physical and Environment)
- Assist Surveillance Operators in setting up security system access rights and privileges.
- Handling special requests for access rights that are not part of the usual process.
- Assist in preparing and keeping security policies, standards, procedures, and documentation updated.
- Monitor system health and performance to ensure smooth operations.
Asset Management
- Support QA/QC work and take part in project activities.
- Assist in project management tasks when required.
- Assist during preventive maintenance, inspections, and system testing.
- Keep records of equipment issues, replacements, and maintenance history.
- Assist in client visits and site tours by ensuring systems are working and ready.
Additional Responsibilities
Perform other relevant duties and responsibilities assigned by the Group/Division/Department Head to support overall objectives of the department and organization.
JOB QUALIFICATIONS
- Graduate of a 4-year course in Electronics, Computer Engineering, Computer Science, Information Technology, or other related courses.
- With at least 4 to 5 years of relevant work experience.
- Has good knowledge in troubleshooting and supporting security systems like Video Surveillance or CCTV, Access Control, and Alarm Systems.
- Can do Root Cause Analysis (RCA) to find and fix problems so they do not happen again.
- Knows security processes, preventive and corrective maintenance, and system guidelines.
- Careful and detail-oriented, with strong technical, and problem-solving skills.
- Able to support asset protection by ensuring proper system operation, incident documentation, and technical troubleshooting.
- Proficient in using MS Office (Word, Excel, PowerPoint) for reports and documentation.
- Can communicate well in English, both oral and written.
- Able to train end-users or staff on the basic use and care of security systems.
- Proactive, dependable, and willing to work extended hours if needed.
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