Service Engineer

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit

Our Opening and Your Responsibilities

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Provide

sound consultation on application and related compliance regulatory standards

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Perform

Installation, commissioning, training, calibration services, preventive

maintenance, troubleshooting and repairs. Travel within Philippines is

required.
 

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Perform

engineering adaptations of products, equipment and services.

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Expand

MT's spares & services business and manage projects, contract services and

relationships with customers.

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Generate

service leads and product cross-leads

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Develop

competency in product application, segment specified knowledge and regulatory

compliance standards. Successful in completing services and assigned service responsibilities,

regular updating of service management tools and service reports. Proper

managing of service job schedule and service tools. Meeting service sales targets

and agreed Key Performance Indicators (KPIs).

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Combine

technical knowledge with customer management skills to articulate technology

and product positioning to both the business and technical users and ensure

complete customer satisfaction through all stages of the service process

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Managing

existing accounts and consistently updating service activities

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Updating

installed equipment database and CRM

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Support

cross leads initiatives; check on customers' investment pipelines.

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Identify

current and potential customer requirements by establishing personal rapport and

understanding key requirements

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Check

on customers' requirement for Spare parts, Contract, Repairs and new potentials

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Provide

and present product & technical information to potential and existing

customers

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Responsible

for actively driving and managing project pipelines

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Provide

technology evaluation during sales process, working in conjunction with the Sales

team. Becoming a competent key technical advisor and product advocate for MT

products

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Communicate

regulatory compliance requirement and applications effectively, demonstrating MT's

market leadership and expertise in the relevant fields

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Interact

with customers' engineering teams to illustrate MT's value propositions

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Responsible

for equipment performance in the field and ensure customers' satisfaction.

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Develop

customer's staff by providing technical information and training

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Responsible

for key account management

What You Need to Succeed

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Degree/Diploma

in

preferable

in Chemistry, Engineering, electronics, instrumentations etc

from a reputable University

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Minimum

3 years working experience in a scientific equipment or Technical/Laboratory Service

Environment will be preferred

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Independent

with a proactive approach to customer management

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Understand

project management skills

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Willing

to travel (within Philippines)

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Valid

driving license
Our Offer to You**

• Health & Life Insurance, etc.

• Comprehensive training program

• Global market strength and worldwide leadership in weighing

• A brand name that is identified worldwide with precision, quality, and innovation

• Thousands of patents, design and innovation awards A commitment to extraordinary service on our

state-of-the-a

rt equipment

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.