Global People Shared Services Specialist I

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.

Role Description
Our Enabling Functions span HR, Legal, IT and beyond. In every role you'll play a major part in driving the growth of our business by bringing your expertise, strategic vision, commercial focus and operational excellence.

The GPSS Specialist I is responsible for delivering high-quality people administration services to the business, managing requests through the People Assist system and working within defined service level agreements. The role provides critical support throughout the employee life cycle, ensuring timely and accurate processing of People requests/transactions.

As a member of the centralized GPSS team, the Specialist I works within an agreed service area and may move between areas on a rotational basis to support knowledge-sharing and career development.

Additionally, the Specialist I will also perform queue management duties by triaging requests in People Asisst and ensuring they are assigned to the appropriate individual or team.

Role accountabilities:

• Perform people administrative tasks for employees, managers, and the People Team in line with established GPSS processes throughout the Employee Life Cycle.
• Review incoming requests and refer them to the appropriate team member, or provide standard answers using approved resources.
• Enter and update employee records in Oracle HCM aligned with GPSS Knowledge Based Articles and process manuals..
• Manage requests through People Assist ensuring progress is tracked, case management is well documented, and appropriate resolutions are provided.
• Monitor service request deadlines and notify the line manager if a case is approaching or exceeding its target timeline.
• Prepare and issue letters and notifications as required by the process workflow.
• Work cooperatively with other People Teams and departments when asked, providing support as needed.
• Assist with the preparation and basic maintenance of reports, such as updating spreadsheets or compiling data.
• File and organize employee documents according to established procedures to maintain accurate records.
• Participate in team meetings and share suggestions for improvements.
• Provide support on People Services projects as requested.

Qualifications & Experience:

• Bachelor's degree in any field.
• 0–2 years of experience in People/HR role or any customer service environment.
• Ability to prioritize and complete workload within deadlines.
• Exhibits emerging teamwork and collaboration skills.
• Effective communication with employees and managers at all levels.
• Willingness to work on rotating shifts.
• Flexible and adaptable to change; able to multi-task in a fast-paced environment.
• Dedicated to delivering excellent customer service.
• Proficient with Microsoft applications and general computer skills.
• Ability to adapt quickly to organizational rules and processes.
• Capable of working independently while meeting service quality and turnaround objectives.
• Excellent oral and written communication skills.
• Keen attention to detail and commitment to data quality standards.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.

Join Arcadis. Create a legacy.