Assistant Manager

4 days ago

Manila, National Capital Region, Philippines Grand Hyatt Full time ₱104,000 - ₱130,878 per year

Organization- Grand Hyatt Manila
Summary
Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the philosophy, we bring moments of more to everything that we do.

We are looking for an experienced
Assistant Manager – Front Office
who will ensure that the highest level of efficiency and guest satisfaction are achieved while maximizing rooms and other related revenue.

In this role, you will be assisting the Front Office Manager in leading and managing the Front Office Department in delivering exceptional front line service to our guests and colleagues. You will be expected to be visible around the hotel, ensuring that all areas are being managed well by the respective team. To ensure that everyone is receiving the best possible service, you will be personally interacting with guests most of the time and will be responsible in handling their complaints and inquiries in a professional and efficient manner.

Qualifications
Ideal candidates shall meet the following criteria:

  • Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role
  • Comprehensive working knowledge of Front Office systems and processes
  • Superior customer service skills
  • Strong management and leadership capabilities
  • Passion for working with people
  • This position is open to local candidates or Philippine passport holder with valid working rights.

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