T&S Operations Liaison: APAC

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Our Trust & Safety Product and Operations team safeguards our clients' platforms, users, and brands. We achieve this by developing cutting-edge tools, optimizing operational workflows, and ensuring the seamless execution of our safety strategies. We work hand-in-hand with Operations, Product, Quality, and Learning Experience (LX) to tackle complex challenges and uphold the highest standards of online trust. We're a team that thrives on collaboration, data-driven decisions, and a shared commitment to excellence.

We are seeking a dynamic and experienced Trust and Safety Operations Liaison to serve as the critical link between our specialized T&S team and our frontline operational teams. This individual will be the primary T&S point of contact for Operations, Quality, and Training, ensuring that our T&S best practices are seamlessly embedded into every facet of our client programs.

You will be instrumental during new client implementations, service line expansions, and critical escalations. As the face of the T&S team during client visits, you will showcase our capabilities and our commitment to operational rigor.

• Operational Integration & Partnership:

  • Act as the dedicated T&S SME and primary point of contact for the Philippines campaign-level Operations, Quality, and Training leadership. 

  • Collaborate with Quality and Training team to analyze quality trends to identify knowledge gaps and design T&S training modules for new hires and ongoing learning, ensuring content is always current with T&S best practices. 

  • Advise Operations on workflow optimization, tooling requirements, and performance management strategies that align with T&S objectives.

• Client Engagement & Representation:

  • Serve as the lead T&S representative and SME during client site visits, business reviews, and audits conducted in the Philippines. 

  • Build and maintain strong, trust-based relationships with client counterparts, acting as a credible and reliable partner on all T&S matters. 

  • Lead the T&S workstream for new client launches and program ramps, ensuring all operational components are T&S-ready from day one.

• 5+ years of experience in the Trust and Safety field, with a focus on content moderation, policy enforcement, or risk operations.

• Proven experience working within a BPO or large-scale operational environment.

• Exceptional communication and presentation skills, with the ability to articulate complex concepts to diverse audiences, from frontline agents to senior client executives.

• Strong stakeholder management skills and a proven ability to influence and lead cross-functional teams without direct authority.

• Proactive, self-starter attitude with excellent organizational and project management skills.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL