Quality Assurance Analyst

2 weeks ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time

Job Description

We are seeking a detail-oriented and performance-driven Sales QA Specialist to join our dynamic BPO team. This role is critical in ensuring the quality and compliance of our sales interactions, helping drive excellence across our operations.

Key Responsibilities:

  • Monitor and evaluate sales calls to ensure adherence to quality standards and client expectations
  • Provide constructive feedback and coaching to sales agents
  • Collaborate with team leads and trainers to improve performance metrics
  • Generate QA reports and insights for continuous improvement
  • Stay updated on campaign guidelines and compliance requirements

Main Qualifications:

  • Minimum 2 years of experience in a Sales QA role within the BPO industry
  • Open to applicants who are at least 2nd year college level_ with no back subjects._
  • Strong analytical and communication skills
  • Proficient in QA tools and reporting systems
  • Willing to work flexible hours, including night shifts if required

What We Offer:

  • Competitive salary and performance incentives
  • Career growth opportunities
  • Supportive and inclusive work environment
  • Health and wellness benefits

Job Types: Full-time, Permanent

Pay: Up to Php40,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO international voice experience:
  • Total QA experience handling sales campaign:
  • Unemployed:

Experience:

  • QA : 2 years (Required)
  • QA SALES: 1 year (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

  • Supervisor Quality Assurance

    2 weeks ago

    Cebu City, Central Visayas, Philippines Dexcom Full time

    The CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...

  • Quality Assurance Analyst

    2 weeks ago

    Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time

    Role Overview:The Quality Analyst – Customer Service is responsible for monitoring and evaluating customer interactions to ensure a consistently high standard of service delivery. This role focuses on assessing the quality of calls, chats, and emails to identify improvement areas, enhance customer experience, and support the ongoing development of...

  • Quality Assurance Manager

    1 week ago

    Cebu City, Central Visayas, Philippines Jollibee Group Full time

    The Quality Assurance Manager is responsible for leading, directing, and managing the Quality Assurance operations to support the objectives of providing products that consistently meet standards and specifications for quality and safety.Designing, planning, and implementing overall quality assurance and food safety programs.Reviews, audits, and analyzes...

  • Quality Assurance Manager

    3 days ago

    Cebu City, Central Visayas, Philippines Jollibee Group Full time

    The Quality Assurance Manager is responsible for leading, directing, and managing the Quality Assurance operations to support the objectives of providing products that consistently meet standards and specifications for quality and safety.Designing, planning, and implementing overall quality assurance and food safety programs.Reviews, audits, and analyzes...

  • Quality Assurance Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines ContactPoint360 Full time

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just...

  • Quality Analyst

    3 days ago

    Cebu City, Central Visayas, Philippines Sequential Technologies International Full time

    Job SummaryThe Quality Analyst is responsible for evaluating the quality of work performed by frontline agents. You will listen to recorded calls or review written transcripts to ensure adherence to standard operating procedures (SOPs), compliance regulations, and client-specific requirements. Your goal is to identify performance gaps and provide actionable...

  • quality control/ quality assurance person

    2 days ago

    Cebu City, Central Visayas, Philippines Philkonst Global Corporation Full time

    **Quality Assurance/ Quality Control ( QC/QA) Job Description:**The QA/QC Engineer is responsible for ensuring that all construction works meet the company's quality standards and project specifications. This role involves conducting inspections, preparing documentation, and coordinating with site engineers, contractors, and consultants to maintain...

  • Quality Assurance Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines Neostella Full time

    At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We're relentlessly customer-centric. Everything we do is in service...

  • Quality Assurance

    2 weeks ago

    Angeles City, Central Luzon, Philippines Connext Full time

    Join Our Team as aQuality Assurance and work Onsite in Angeles City, PampangaAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...

  • Quality Analyst

    3 days ago

    Cebu City, Central Visayas, Philippines Peak Credit Limited Full time

    / RequirementsJob title: Quality AnalystAccount: Travel SalesWork set up: 100% Onsite at Cebu CityWork shift: Night ShiftSalary: Up to 34K but open salary negotiationStart date: ASAPQualifications:• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain