IT Director

Role Summary

The IT Director is responsible for overseeing technology operations across a multi-campus school network. This role ensures that all IT systems, infrastructure, and platforms are secure, reliable, and aligned with the organization's operational and educational objectives. The position involves leading a geographically dispersed IT team, setting technology priorities, and managing third-party service providers to ensure consistent and high-quality IT support.

Working closely with internal departments such as Systems Operations, Engineering, and School Operations, the IT Manager plays a key role in enabling an effective learning environment through dependable and well-managed technology solutions. Strong leadership capabilities and expertise in Microsoft-based technologies are essential for success in this role.

This position is ideal for individuals who are motivated by education, innovation, and working within a growing, dynamic organization.

Key Responsibilities
IT Leadership and Direction

• Develop and drive technology initiatives that support the organization's short- and long-term goals.
• Supervise and support an IT team operating across multiple sites and time zones.
• Define team expectations, processes, and performance standards to ensure accountability.
• Provide ongoing coaching and guidance to help team members grow professionally.

IT Support Operations

• Manage day-to-day IT support services to ensure issues are resolved efficiently and effectively.
• Establish and track service performance benchmarks, including response and resolution times.
• Analyze support trends to reduce recurring issues and improve overall service quality.

Microsoft Environment Management

• Oversee administration of Microsoft Entra (Azure AD), Microsoft 365, SharePoint, and Teams.
• Ensure proper configuration, licensing compliance, and secure access across all Microsoft platforms.
• Support the IT team in maintaining system health, permissions, and collaboration environments.

Infrastructure and Network Management

• Maintain stable and secure network connectivity across all school locations.
• Oversee the design and operation of network components such as firewalls, switches, and wireless systems.
• Manage IT assets throughout their lifecycle, from acquisition to decommissioning.

Cybersecurity and Compliance

• Implement and enforce technology security standards, including device security and access management.
• Ensure adherence to data privacy and regulatory requirements.
• Lead preparedness activities such as security reviews, risk assessments, and disaster recovery planning.

Vendor and Web Services Oversight

• Manage hosting services for school websites, ensuring availability, security, and performance.
• Oversee vendor contracts and service delivery to ensure value and reliability.
• Coordinate with suppliers to align technology services with organizational needs.

Qualifications
Required Experience and Skills

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• At least 7 years of experience in IT roles, with a minimum of 3 years in a supervisory or management capacity.
• Experience leading IT teams across different locations or regions.
• Hands-on knowledge of Microsoft technologies, including Entra, Microsoft 365, and SharePoint.
• Ability to plan, prioritize, and execute technology initiatives effectively.
• Strong analytical, communication, and stakeholder engagement skills.
• Capability to manage multiple sites with minimal supervision.
• Background in managing external vendors and service agreements.

Preferred Credentials

• Master's degree in IT, Computer Science, or a related field.
• Industry certifications such as CompTIA Network+, Microsoft Azure Administrator, or equivalent.
• Previous experience supporting IT operations within an educational setting.

Personal Qualities

• Confident leader with the ability to motivate and guide teams.
• Strategic and forward-thinking, with a focus on continuous improvement.
• Clear communicator who can engage effectively with technical and non-technical stakeholders.
• Highly organized, proactive, and attentive to detail.
• Able to handle competing priorities in a fast-paced environment.
• Solution-oriented mindset with a strong commitment to learning and growth.

---