Onsite Desktop support engineer

6 days ago

Taguig, National Capital Region, Philippines Advange Group Full time ₱400,000 - ₱600,000 per year

Responsibilities

  • Deliver Level 2 technical support by providing onsite assistance to end users.
  • Troubleshoot and resolve issues involving operating systems, applications, networks, and hardware.
  • Administer Microsoft 365 user accounts, including account creation, access rights management, and password resets.
  • Ensure smooth onboarding by setting up user profiles, email accounts, and device access in M365.
  • Support hardware deployment, configuration, upgrades, and maintenance for desktops, laptops, and peripherals.
  • Manage and maintain accurate inventory of hardware assets, software licenses, and IT resources.
  • Work efficiently within a ticketing system, logging, tracking, and closing tickets in a timely manner.
  • Document troubleshooting steps, solutions, and IT procedures to expand the organization's knowledge base.
  • Provide orientation and training for new employees, covering IT policies, tools, and available technology.
  • Offer one-on-one support and user training to optimize technology usage.
  • Recommend improvements to IT processes and user access management.
  • Communicate effectively with internal staff and external vendors, both verbally and in writing.
  • Collaborate closely with the IT team, while also being able to work independently when required.
  • Participate in after-hours on-call support as needed.
  • Provide assistance to remote users across different office locations when required.
  • Demonstrate commitment to continuous learning and adopting innovative solutions.
  • Carry out any other duties assigned by the IT manager or supervisor.

Requirements

  • Hands-on experience with Microsoft 365 administration (user account setup, access management, license assignment, and password reset).
  • Strong knowledge of Windows operating systems, networking fundamentals, and desktop hardware.
  • Familiarity with ticketing systems and IT documentation practices.
  • Excellent problem-solving skills with a customer-focused mindset.
  • Ability to communicate technical information clearly to both technical and non-technical users.
  • Team-oriented, adaptable, and capable of working independently.
  • Willingness to provide support during after-hours when required.

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