IT CCTV Operator

Job description:

Responsibilities:

• First-line technical assistance and troubleshooting for CCTV related issues.
• Monitor CCTV Footage across Ahnex Group Network
• Incident Response and Reporting across Ahnex Group Network
• Maintain and Install CCTV Systems across Ahnex Group Network
• CCTV Project Management and Implementation
• Footage Review and Evidence Collection
• Follow Safety procedures
• Follow Security Protocols
• Other IT related assigned task: IT related devices issuance; IT related consumable issuance and budgetting; User Account support and management (Azure, Accounting System, Shared drive, VPN, M365); Data Archiving and Recovery (QnE, Payroll, Outlook, OneDrive); Technical support for events and meetings; IT Training for end-user

Qualifications:

• Graduate of IT related courses (BSCpE, BSIT, BSComSci)- Certification in IT is a plus but not required (ex. CompTIA)
• 1 year work experience as IT Specialist, Technical Support, Computer

Technologist, Electronic Technologist

• Knowledgeable on repairs and maintenance of IT related equipment such as (Monitor, Printers, CPU Boards, PSU, CCTV, NVRs, Network Equipment.
• In-depth understanding of CCTV Technology, Operation and monitoring of analog and IP-based CCTV systems.
• Familiarity with different CCTV systems of DVRs, NVRs, and other video management software.
• Proficiency in using cameras, monitors, and recording systems
• Knowledge of camera lenses, positioning, adjustments and controls
• Hardware troubleshooting, diagnosing and repairing CCTV hardware failures. Replacing defective parts and performing upgrades
• Understanding of LAN/WAN setups. Basic knowledge of network cabling, switches, access points, and connectivity troubleshooting.
• Installing, configuring, and troubleshooting Windows, MacOS, and Linux.
• Knowledge of BIOS and firmware updates and configuration.
• Setup and maintenance of IT related peripheral devices in relation to CCTV system.- With knowledge of using diagnostic tools for hardware testing (ex. Multi-Tester, Fiber tester, CCTV Tester, Continuity Tester)
• Ability to diagnose issues systematically and efficiently
• Ability to communicate efficiently by explaining technical issues to non-technical users.
• Time Management skills to prioritize tasks and managing technical support request in a timely manner.
• Attention to detail, ensuring hardware installations and maintenance meet ISO standards.
• Data Handling; Exporting and saving video footage securely for evidence or review
• Basic knowledge and understanding in Electrical and Electronics
• With knowledge in preparing service reports and evaluation reports