IT Support Engineer

Job Summary:

We are seeking a skilled Desktop Support Engineer to join our IT team. The role involves preparing, deploying, and maintaining desktops and laptops, providing technical support to end-users, and ensuring the smooth operation of IT systems. The ideal candidate has strong troubleshooting skills, attention to detail, and the ability to work effectively in a team environment.

Key Responsibilities:

• Stage, configure, and prepare desktops and laptops for deployment.
• Perform imaging, software installation, patching, and testing of devices prior to deployment.
• Format, clone, and configure devices for end-users.
• Troubleshoot and resolve PC hardware and software issues.
• Perform patching and other activities to maintain system health.
• Assist with onsite support and maintenance of IT equipment.
• Maintain accurate inventory and documentation of IT assets.
• Handle IT service requests and incidents through a ticketing system.
• Communicate and coordinate effectively with remote backend teams.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Strong knowledge of Windows Operating Systems and desktop hardware/software troubleshooting.
• Familiar with basic networking concepts and client-server architecture.
• Proficient in using and troubleshooting ticketing systems.
• Ability to work independently in troubleshooting and resolving software/hardware issues.
• Experience in IT desktop infrastructure management and network cabling is an advantage.
• Good communication skills in English and Tagalog.
• Willing to work in shifts if required.

Job Type: Full-time

Pay: Php17,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• What is your estimated travel time to EXXA Tower?
• For faster processing of your application, kindly provide your Viber account number.

Work Location: In person