Concierge (Cebu)
3 days ago
Job Responsibilities:
- Cater to all clients, especially VIP guests and must give exceptional customer service
- Responsible to carry on daily customer service operation inside the office premise
- Management of customer complaints in coordination with building engineer, property manager or concerned person
- Maintain updated records of customer requests and complaints and its resolution
- Point of contact for all the guests who seeks any type of information or assistance in the office/Company premises
- Develops a strong knowledge of the office / Company facility and services
- Provides directions to facilities provided by the company
- Provides guests with proper information about the company
- Makes guest reservations for transportation, lodging and dining when requested. Obtains necessary itineraries.
- Organizes special functions as directed by management
- Coordinates guest requests for special services and special needs or equipment with the appropriate department
- Handles visitors/ guest complaints and solve problem to the degree possible
Qualifications:
- Candidate must possess at least a Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
- Must have good communication skills, with pleasing personality and has good attitude.
- Preferably with at least 1 year working experience related to field.
- Applicants must be willing to work in Cebu City.
Job Type: Full-time
Benefits:
- Free parking
- On-site parking
Work Location: In person
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