Loan Servicing Specialist

JOB DESCRIPTION

Join our team and make a significant impact on our lending services as a Loan Origination Specialist IV. Be at the heart of a collaborative environment that values critical thinking, innovation, and professional growth. Unlock your potential by leveraging your expertise to solve complex problems and support the success of our clients and business.

As a Loan Origination Specialist IV within JPMorgan Chase, you will play a key role in the loan origination process, ensuring accurate documentation and smooth transaction closings. You will collaborate with clients and stakeholders to meet credit and asset conditions, resolve non-routine issues, and contribute to process improvements. Your work will directly impact client satisfaction and the efficiency of our lending operations.

Job responsibilities:

• Facilitate documentation and transaction closing by preparing and dispatching accurate documentation packages.
• Collaborate with clients to manage expectations and ensure compliance with lending standards.
• Resolve non-routine issues using strong problem-solving skills and knowledge of lending policies.
• Participate in projects to improve loan origination processes and enhance operational efficiency.
• Engage with stakeholders to optimize workflows and ensure regulatory compliance.
• Attest to and correct quality errors and service level breaches in a timely manner.
• Escalate urgent requests as needed to meet customer expectations.
• Maintain up-to-date knowledge of systems and procedural changes to support deal setup and funding activities.
• Demonstrate adaptability and continuous learning in a dynamic environment.
• Manage time effectively to ensure efficient workflow and task prioritization.
• Produce high-quality, accurate work with minimal errors.

Required qualifications, capabilities, and skills:

• Demonstrated knowledge of loan origination processes and procedures.
• Strong conflict management, listening, and questioning skills.
• Critical thinking and problem-solving abilities.
• Proven relationship-building and stakeholder management skills.
• Effective communication and analytical skills.
• High attention to detail and accuracy in deliverables.
• Ability to maintain high performance during peak periods.
• Commitment to producing quality work with minimal errors.
• Strong organizational and time management skills.

Preferred qualifications, capabilities, and skills:

• Experience mentoring junior team members.
• Market product knowledge relevant to lending services.
• Experience managing change initiatives in lending operations.
• Ability to drive continuous improvement and process automation.
• Familiarity with strategic planning in loan origination.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.