Senior Program Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That's why we've been recognized as one of Inc's Best Workplaces and Fastest Growing Companies, and were recognized on Forbes' list of America's Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront's Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let's shape the future of customer engagement together

About the Role: 

We are seeking an experienced, results-driven Senior Program Manager to join the Office of the CEO. This role will report into the Chief of Staff to the CEO, and drive cross-enterprise strategic initiatives that are critical to Iterable's growth and success. As a member of the CEO's office, you will work directly with the executive leadership team, senior leaders and key business operations teams across the company.

This is a highly visible position, ideal for a seasoned professional with strong executive presence, organizational agility, a proven ability to lead complex, cross-functional projects from inception to delivery and a bias for action. 

Key Responsibilities:

Cross-Enterprise Project Leadership: Lead the planning, execution, and delivery of high-impact projects that span multiple departments, ensuring alignment with company strategy and executive priorities. 

Executive Team Partnership: Work closely with the CEO and executive team to translate strategic objectives into clear, actionable project plans. Keep the executive team informed on project progress and decisions with updates at the right altitude and cadence. 

Stakeholder Management: Build trusted relationships with senior leaders and cross-functional teams, ensuring effective decision-making, communication, alignment, and accountability across the organization.

Operational Excellence: Establish project structures, frameworks, and governance that enable predictability, transparency, and scalability in execution. Ensure decisions are data-driven. 

Change Management & Communication: Drive clear and consistent communication around goals, milestones, and outcomes. Anticipate organizational impacts and help teams navigate change effectively.

Measurement & Outcomes: Define success criteria and track performance against project objectives, ensuring tangible business outcomes and learnings.

What You Bring:

Experience: 10+ years of project or program management experience, ideally within high-growth SaaS or technology companies.

Executive Presence: Proven ability to engage with C-level executives and senior stakeholders with credibility, clarity, and confidence.

Cross-Functional Agility: Experience managing complex initiatives across multiple functions such as Product, Engineering, Go-To-Market, and Operations.

Strategic & Hands-On Mindset: Ability to balance long-term strategic thinking with a willingness to roll up your sleeves and drive execution.

Change Management Expertise: Skilled at guiding organizations through change, ensuring alignment and adoption across diverse teams.

Strong Communication Skills: Exceptional written, verbal, and presentation skills, with the ability to distill complexity into clarity.

Organizational & Analytical Skills: Strong program management discipline, with the ability to create frameworks, track metrics, and optimize processes for scale.

Education: Bachelor's degree required; advanced degree preferred.

Perks & Benefits: 

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $160,000 - $200,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. ("Iterable") and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page:
• Official LinkedIn Jobs page:

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent- upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.