Global IT Service Transition Manager

3 days ago

Pasay City Central Post Office, Philippines Excis Compliance ltd Full time $90,000 - $120,000 per year

Excis is a global IT services company, headquartered in the United Kingdom. We are now looking to recruit a Service Transition Manager to join our Cairo team to look after one of our large global clients.

We are seeking an experienced and highly organized Service Transition Manager to join our IT team. In this role, you will be responsible for planning, coordinating, and managing the seamless transition of IT services from development into operational support. You'll ensure that all aspects of service delivery — including people, processes, and technologies — are aligned and ready for successful implementation.

This is an exciting opportunity for a detail-oriented professional to play a key role in delivering high-quality, sustainable IT services in a fast-paced and collaborative environment.


Key Responsilbilities:
  • Lead the end-to-end service transition process for IT projects, ensuring alignment with business needs and service standards.
  • Develop and execute comprehensive transition plans, including risk management, communication strategies, training, and handover activities.
  • Coordinate and lead service acceptance reviews to validate operational readiness.
  • Collaborate with project managers, service owners, development teams, and operations to ensure go-live readiness.
  • Lead and guide internal teams including Project Managers, Coordinators, and technical staff, ensuring alignment and effective collaboration.
  • Monitor team performance against quality, service level, and cost KPIs.
  • Support recruitment and onboarding of new engineers and transition team members.
  • Own and manage P&L responsibilities for assigned transitions.
  • Identify opportunities to grow revenue through service enhancements and performance improvements.
  • Ensure adherence to ITIL standards and contribute to continual service improvement efforts.
  • Explore and implement innovative processes and technologies to drive commercial value.
  • Ensure all operational documentation and support materials are complete and accessible.
  • Track transition progress, report on key milestones, and resolve issues as they arise.
  • Identify and mitigate risks related to service deployment and handover.
  • Maintain strong relationships with internal and external stakeholders to ensure smooth transitions.


Requirements
  • 3-5 years of experience in IT services, with significant exposure to global service transitions.
  • Strong project management skills with knowledge of Microsoft Project and MS Office tools.
  • Proven experience in building and managing global IT project teams across multicultural environments.
  • Excellent interpersonal and communication skills – must be able to communicate effectively with both technical and non-technical stakeholders.
  • Self-motivated, proactive, and capable of working with minimal supervision.
  • Strong understanding of ITIL practices; certifications are a plus.
  • Commercial and financial awareness within IT service delivery and program management.
  • Comfortable working flexible hours, including occasional evenings and weekends to support global time zones.
  • Preference will be given to candidates who possess a strong technical background in IT, along with a recognized Project Management qualification (e.g., PMP, PRINCE2)
Timezone: APAC Timezone

  • Senior Transition Manager

    3 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    TASQ is urgently seeking an on-site senior transition manager. The pre-screening interview will take place over the phone. **Position Overview: Senior Transition Manager (Pasay)** **Work Setup:** Onsite (Pasay) **Shift:** Mid Shift **Responsibilities:** - Oversee the transition of processes with full accountability. - Collaborate closely with clients on...

  • Transition Manager

    24 hours ago

    Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    job requisition id JR25071467The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical role in ensuring that transitions are executed smoothly, efficiently, and in alignment...

  • Sr. Transition Manager

    3 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    Requirements:10+ years of experience, most of which should be in BPO environment3+ years of the BPO experience should be in TransitionsShould have hands-on experience of migrating processesProgram Management experience of a small to medium size engagementWork Setup: Onsite (MOA Pasay) Education Requirements:Graduate / Post Graduate in any streamPMP, PgMP...

  • Sr. Transition Manager

    6 days ago

    Pasay City, Philippines TASQ Staffing Solutions Full time

    Requirements:10+ years of experience, most of which should be in BPO environment3+ years of the BPO experience should be in TransitionsShould have hands-on experience of migrating processesProgram Management experience of a small to medium size engagementWork Setup: Onsite (MOA Pasay) Education Requirements: Graduate / Post Graduate in any streamPMP, PgMP...

  • Transition Manager

    3 days ago

    Quezon City, National Capital Region, Philippines Manulife Full time $90,000 - $120,000 per year

    The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical role in ensuring that transitions are executed smoothly, efficiently, and in alignment with organizational goals. By...

  • Transition Manager

    3 days ago

    Quezon City, National Capital Region, Philippines Manulife Full time $90,000 - $120,000 per year

    The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical role in ensuring that transitions are executed smoothly, efficiently, and in alignment with organizational goals. By...

  • Senior Transition Manager

    9 hours ago

    Pasay, Philippines TASQ Staffing Solutions Full time

    TASQ is urgently seeking an on-site senior transition manager. The pre-screening interview will take place over the phone. **Position Overview: Senior Transition Manager (Pasay)** **Work Setup:** Onsite (Pasay) **Shift:** Mid Shift **Responsibilities:** - Oversee the transition of processes with full accountability. - Collaborate closely with clients on...

  • Transition Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Manulife Financial Full time

    The role of the Transition Manager is to support and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical role in ensuring that transitions are executed smoothly, efficiently, and in alignment with organizational goals. By...

  • Manager – Service Design

    3 days ago

    Makati City, National Capital Region, Philippines White & Case Global Operations Center Manila Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: Manager – Service Design & Transition(ITSM Focus)Makati | Global Law Firm | Mid-shift, Hybrid (3x onsite per week, flexibility required)Join White & Case, a leading global law firm with offices in 40+ countries, known for innovation, collaboration, and a commitment to professional growth. We're looking for an experienced ITSM professional to...

  • Service Delivery Manager

    1 day ago

    Quezon City Central Post Office, Philippines John Clements Consultants, Japan Desk. Full time ₱1,080,000 per year

    ResponsibilitiesInitial Service Design and Implementation (Establishment Phase):Function Design & Strategy Development: Develop and implement the service delivery function, identifying gaps, establishing strategic plans, and aligning service structures with customer objectives.Stakeholder Engagement: Act as the primary liaison with internal and external...