Advisor Technology Support Analyst

6 days ago


Taguig, National Capital Region, Philippines Sun Life Full time ₱150,000 - ₱250,000 per year

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) /  Description du poste (titre)


• ATS Support Line we enable our clients to get on with their working day by helping fix their IT problems, from password resets, setting up software on laptops and mobile devices, to more perplexing IT issues.

Qualifications (heading) / Compétences (titre)


• Graduate of any Bachelors degree in any IT Related Courses.


• 1-2 Years experience working BPO Contact Centre as Technical Support.


• Has a great technical and client support skills.


• Fluent in spoken and written english.


• Able to work on night shift.

Responsibilities (heading) / Responsabilités (titre)


• You will be the first line of support for Sun Life's Advisor community's' technical issues.


• You will work as part of an IT support team, proactively coming up with solutions.


• You'll be aware that the client wants to get back to work as soon as possible. Your job will be to facilitate this in the best way possible.


• Liaising between Advisors and ATS Analysts/Specialists to schedule technical support


• Managing ATS Analysts Calendars and assign work effectively


• Have resourceful and creative problem-solving approach


• Address and triage email support


• You'll decide the best way to help the client by listening carefully & asking the right questions to find out exactly what is needed.


• You can search the Knowledge Base (KB) by typing in a few key words.


• You can ask more experienced colleagues for help, in person or in online real-time group chats, both for general questions and more specialized teams. There is also a coach available for help and guidance. You may take the call, but you always have a support team around you to ensure you get the client to the best resolution.


• After each call, you will log the details to help us track and learn from the calls we get to help improve our client's experiences.


• When you can't fix it yourself, you may need to send the issue on to a specialized team, keeping your client informed of the next steps.


• By sharing your experiences from each call you also help with maintaining and improving the Knowledge Base, in turn helping us to improve the service offered to our clients.

Job Category:

IT - Technology Services

Posting End Date:

30/10/2025

  • Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱900,000 - ₱1,200,000 per year

    Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues.• Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.• Be a trusted advisor, listen and empathize so the customer knows...


  • Taguig, National Capital Region, Philippines OTST Corp. Full time

    Primary Responsibilities:Chat Advisor Support & Operational AssistanceProvide assistance to chat support advisors by addressing their inquiries related to orders, tools, service flow, or platform navigation. Help ensure clarity around platform features and service standards. Apply appropriate judgment to troubleshoot issues and promote a smooth, high-quality...

  • IT Business Analyst

    2 weeks ago


    Taguig, National Capital Region, Philippines YONDU INC. Full time ₱1,200,000 - ₱2,400,000 per year

    About the role: Join the dynamic team at YONDU INC.' as an IT Business Analyst. This full-time position, based in Taguig City Metro Manila, will see you playing a vital role in aligning IT solutions with the company's business objectives. As an IT Business Analyst, you will be responsible for bridging the gap between the technology and business functions,...

  • Analyst (L)

    6 days ago


    Taguig, National Capital Region, Philippines DXC Technology Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionEssential Job Functions:Execute business process transactions, focusing on accuracy and adherence to proceduresCollaborate with senior analysts and managersParticipate in process improvement projects and data analysisAssist in identifying process bottlenecks and quality assuranceEnsure compliance with established standards and...


  • Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time ₱900,000 - ₱1,200,000 per year

    OVERVIEWA process analyst will be meeting with stakeholders (can be business or other teams) to identify and discuss key business areas and processes that require improvement.Subsequent duties include analyzing existing processes, interviewing resources, gathering data, and creating new business strategies in line with client expectations.To ensure success...


  • Taguig, National Capital Region, Philippines Asurion Full time ₱40,000 - ₱80,000 per year

    The HR Technology Analyst 1 is a non-supervisory, individual contributor role responsible for working in a team environment to analyze programs and processes for the enterprise using technology such as Workday, SharePoint, HR Ticketing Systems, etc. Under supervision by management and by team leadership, provides first line support response for users...


  • Taguig, National Capital Region, Philippines DXC Technology Full time $90,000 - $120,000 per year

    Job Description:Essential Job Functions: • Participate in data engineering tasks, including data processing and transformation. • Assist in the development and maintenance of data pipelines and infrastructure. • Collaborate with team members to support data collection and integration. • Contribute to data quality and security efforts. • Analyze...


  • Taguig, National Capital Region, Philippines DXC Technology Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Job DescriptionEssential Job Functions: Contribute to package software application development projects.Collaborate with the team on project tasks and objectives.Assist in testing, debugging, and maintenance of software.Follow established coding standards and best practices.Research and stay informed about emerging technologies.Provide...


  • Taguig, National Capital Region, Philippines DXC Technology Full time ₱800,000 - ₱1,200,000 per year

    Job Description:Essential Job Functions: Execute business process transactions, focusing on accuracy and adherence to procedures.Collaborate with senior analysts and managers.Participate in process improvement projects and data analysis.Assist in identifying process bottlenecks and quality assurance.Ensure compliance with established standards and...


  • Taguig, National Capital Region, Philippines DXC Technology Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Essential Job Functions:Execute business process transactions, focusing on accuracy and adherence to procedures.Collaborate with senior analysts and managers.Participate in process improvement projects and data analysis.Assist in identifying process bottlenecks and quality assurance.Ensure compliance with established standards and...