Workforce Senior Manager

1 week ago

Quezon City Bridgetowne GBF Tower, Philippines Sagility Full time ₱2,000,000 - ₱2,500,000 per year

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Owns the output of a single work area within Resource Planning and typically manages a team of Customer Service job family roles. Manages the traffic and scheduling operations of a single call center. Oversees the application of the traffic and scheduling function, including policy and procedures, operating structure, and information flow. Helps develop business plan for department operations, including budget development. Ensures that staffing is efficient in order to maintain operational objectives. Analyzes call center trends to predict long-term and short-term staffing needs. Utilizes in-depth professional knowledge but is guided by functional practices and well-defined management precedents. Focuses on implementing and executing strategies within own department/discipline/team

Job title:

Workforce Senior Manager (Premium Healthcare

Job Description:

Job Description

Education : High School Diploma or equivalent required. Bachelor's Degree or advanced degree preferred
Experience:
4+ years legacy client direct people management experience required, with demonstrated skills in Developing Direct Reports, Leading Change and Building Effective Teams

•4+ years legacy client direct people management experience required, with demonstrated skills in Developing Direct Reports, Leading Change and Building Effective Teams

•3+ years of experience with each of the following claim platforms; Proclaim & Facets with knowledge of claim operation systems & processes required
Mandatory Skills: 

•Drive for results in a fast paced environment
Ability to develop solid working relationships and establish a high level of credibility across functions, geographies, and lines of business required

• Ability to drive and influence business partners to meet operational goals

• Excellent communication skills: written, oral and listening skills
Preferred Skills:
Roles & responsibilities :
•
Responsible for oversight of the daily business operations inventory and the operational strategy to execute on business goals for Claim Operations.

• Manage a team of Band 3 Resource Planning Supervisors

• Provides leadership level presentations, work initiatives, and team metrics

• Oversees the process of managing daily client inventory, escalation of inventory, and advises on task routing and alignment

• Stay knowledgeable about the company's strategic direction and plans and support efforts to achieve those goals

• Optimizes the usage of the Proficiency Index data to determine effective mail routing guidelines.

• Proactively oversees the Claim inventory volume and aging to achieve turn-around-time by gaining insights into current and projected inventory levels

• Gain insights into volumes aligned with upstream partners to mitigate risks to the downstream teams.

• Monitor inventory across all lines of business to optimize the claim resources.

• Develops direct reports through effective coaching and guidance, empowering and enabling strong leadership from each

• Collaborates cross functionally to establish processes and effectively communicates and influences business partners and systems personnel

• Foster and maintain a collaborative relationship with internal and external customers to ensure customer satisfaction and profitability; work with business partners to identify ways to improve business processes.

• Accountable for operational budget achievement and expense control

• Drive change and influence individuals at all levels of the organization to take appropriate risks

• Takes initiative to evaluate and problem solve, escalating to the next level as necessary

• Partner with other senior leaders, including our GSP partners, on overall strategy and performance

Location:

Quezon City, Bridgetowne GBF TowerPhilippines

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