Quality Analyst

2 days ago

Paranaque City, Calabarzon, Philippines IBEX Global Full time ₱500,000 - ₱1,000,000 per year
OverviewResponsibilities
  • Ability to use Call Recording Systems preferred
  • Process Improvement knowledge/analytical skills preferred.
  • Previous quality assessment experience preferred
  • Knowledge of adult learning techniques, preferred
  • Understanding of Inbound/Outbound operations is desired.
  • Familiarity with fundamental feedback and coaching skills is desired.
  • Coaching experience
  • Prior knowledge of Program Strategy is strongly desired
Qualifications
  • Should have at least 6-months of tenure in the company or must be a regular employee.
  • Strong interpersonal communication skills
  • Effective oral and written communication skills
  • Exception performance History in the area of Quality Performance on previous
  • Problem solving abilities and independent decision making capabilities.
  • Multitasking skills
  • Has sense of urgency and responsibility
  • Highly customer focused
  • No quality issues
  • No performance escalation
  • No attendance issue

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