Nonvoice and Voice agent needed

7 days ago

Quezon City, National Capital Region, Philippines Sapient Global Full time ₱144,000 - ₱336,000 per year

Are you thrilled about delivering outstanding customer service? We're looking for a vibrant Call Center Agent to join our team in Quezon City

Position Overview:

In charge of handling and recovering outstanding payments from customers on the company's behalf.

Your Key Responsibilities

  • Diagnose, troubleshoot, and resolve customer concerns promptly while maintaining efficiency. When necessary, escalate complex issues to the appropriate department, ensuring a positive customer experience.
  • Recognize opportunities to retain customers by presenting alternative solutions, promoting special offers, or recommending service upgrades tailored to their needs.
  • Follow all regulatory and company policies related to customer privacy, data security, and compliance requirements.

Perks You'll Enjoy

  • Earn up to ₱28,000 per month
  • HMO coverage from Day 1
  • One-day hiring process
  • Choose from Day, Night, or Graveyard shifts
  • Voice and Non-Voice accounts available

Job Type: Full-time

Pay: Php18, Php28,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • On-site parking
  • Paid training
  • Pay raise

Experience:

  • BPO: 1 year (Preferred)

Work Location: In person

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