Search Engine Account

2 weeks ago


Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

About the role

Talent Outsourcing Channel Solutions' is seeking a motivated and customer-focused Search Engine Blended (Voice/Nonvoice) Account specialist to join our team in Cebu City, Cebu. In this full-time role, you will be responsible for providing high-quality customer service and support to our clients through a combination of voice and non-voice interactions.

What you'll be doing

  • Engaging with customers through a variety of communication channels, including voice, email, and chat
  • Resolving customer inquiries and concerns in a timely and efficient manner
  • Identifying and escalating complex issues to the appropriate teams
  • Providing feedback and suggestions to improve customer experience
  • Adhering to company policies and procedures to ensure consistent service delivery
  • Collaborating with cross-functional teams to enhance overall customer satisfaction

What we're looking for

  • 1yr BPO experience in a customer service or call centre role, w/ FINANCIAL SERVICES OR TECH SUPPORT PREFERRED
  • Excellent communication and interpersonal skills, both verbal and written
  • Strong problem-solving and critical thinking abilities
  • Proficiency in English, both spoken and written
  • Flexibility to work in a fast-paced, dynamic environment
  • Ability to work collaboratively in a team and independently

What we offer

  • Competitive salary and incentives
  • Comprehensive health and wellness benefits
  • Opportunities for career development and growth
  • Supportive and inclusive work culture
  • Modern, ergonomic work environment

About us

Talent Outsourcing Channel Solutions' is a leading provider of comprehensive customer service and support solutions. With a focus on delivering exceptional experiences, we partner with some of the world's most recognized brands to help them connect with their customers in meaningful ways. Join our team and be a part of our mission to redefine the future of customer service.

Apply now to become our next Search Engine Blended (Voice/Nonvoice) Account specialist



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