Search Engine Account
2 days ago
About the role
Talent Outsourcing Channel Solutions' is seeking a motivated and customer-focused Search Engine Blended (Voice/Nonvoice) Account specialist to join our team in Cebu City, Cebu. In this full-time role, you will be responsible for providing high-quality customer service and support to our clients through a combination of voice and non-voice interactions.
What you'll be doing
- Engaging with customers through a variety of communication channels, including voice, email, and chat
- Resolving customer inquiries and concerns in a timely and efficient manner
- Identifying and escalating complex issues to the appropriate teams
- Providing feedback and suggestions to improve customer experience
- Adhering to company policies and procedures to ensure consistent service delivery
- Collaborating with cross-functional teams to enhance overall customer satisfaction
What we're looking for
- 1yr BPO experience in a customer service or call centre role, w/ FINANCIAL SERVICES OR TECH SUPPORT PREFERRED
- Excellent communication and interpersonal skills, both verbal and written
- Strong problem-solving and critical thinking abilities
- Proficiency in English, both spoken and written
- Flexibility to work in a fast-paced, dynamic environment
- Ability to work collaboratively in a team and independently
What we offer
- Competitive salary and incentives
- Comprehensive health and wellness benefits
- Opportunities for career development and growth
- Supportive and inclusive work culture
- Modern, ergonomic work environment
About us
Talent Outsourcing Channel Solutions' is a leading provider of comprehensive customer service and support solutions. With a focus on delivering exceptional experiences, we partner with some of the world's most recognized brands to help them connect with their customers in meaningful ways. Join our team and be a part of our mission to redefine the future of customer service.
Apply now to become our next Search Engine Blended (Voice/Nonvoice) Account specialist
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