Content Specialist

The Content Specialist within Commodities production would be responsible to plan and implement deliverable with respect to operational improvements within Production Organization. The role requires to work with Senior Specialists, Team Leaders and Service to focus on key areas including (DCC/ Escalations/ Service Alerts/ Service Forums/ Metrics Review) and to lead changes/ improvements in day-to-day.

Requires knowledge on on Eikon and DataScope suite of products and also excellent understanding on IDN, Elektron (Real-Time) NDA (Time Series) and Datascope suits of products. The role also requires working closely with Development teams on iSuite to resolve and minimize impact on content. The role would report into the Specialist Manager in production and involves working in shifts.

Day-to-Day Responsibilities:

• Data quality framework projects, Audits, Time Series Improvement plan for Commodities pricing operations
• Drive Page Express Improvements and help Product Managers on Page Express Roadmap
• Work Closely on Operational Improvements like MOW/SOP checks, DSM Checks, Idoc Checks etc
• Partner with Team Leaders by representing on Standard Problem Management forums (DCC/Escalations/Service Alerts/SF's) and advising changes/improvements in day-to-day processes to avoid recurrence on any Service-Related issues
• Supports Service Desk at the time of Incidents, Data Recovery, Service Cloud Cases and Service Communication to clients
• Support and Complete the CE roadmap to demonstrate a reduction in the number of manual processes in the production area and quality issues by improving workflow and automating existing processes where possible.
• Lead all testing, migration and upgrades impacting Production by ensuring the change plan is signed off and adhered to by the analyst
• Ensure all CEs handed into live environment are fit as per the delivery standards and maintenance and no rework post handovers. This should include sanity checks done on the new content, and other strategic datasets on boarded have reliable MOW/ workflow in place.
• Conduct effective succession planning and development plans to ensure knowledge transfer is in place for seeking Production specialists. - Knowledge sharing
• Work with Managers and go back to our Strategic Clients such as British Petroleum, Gasterra, Noveus Energy, Shell, BOCI, Morgan Stanley and Sunoco to ensure any VoC/Issues raised are resolved with adequate communication at both ends.
• Engage and Participate in Horizontal & Monthly Business calls to ensure we raise any Production issues/achievements highlighted in these forums
• Collaborate with Front Line Specialists and engage the with the account managers to drive satisfactory customer experience.
• Lead and Deliver DQF and content and process improvements enhancements for existing content
• Partner with Product Owner in various workstreams on CTP initiative

Qualifications:

• Bachelor's degree experience or Masters is an added advantage
• Excellent interpersonal skills
• Knowledge on Commodities Content, Page Express, DSS and Elektron Migrations
• Knowledge on Tools like GEDA/FMS, NDA, Datastream and DSS
• Highly customer-centric, with a passion for high quality output and for delighting the customer.

Knowledge & Skills:

• Experienced professional with in-depth knowledge of technical subject area or specialism
• Provides subject matter expertise across sub-units
• Strong understanding of other roles within the function or Business Unit and how they are connected
• Knowledge of relationships between all relevant groups within the company
• Adapts traditional approaches to solutions and applies in different circumstances
• Shows strength in a specific subject area across a range of related issues

Scope of Impact:

• Leads routine projects with manageable risks and resource requirements
• Provides input to department objectives and goals of a sub-Business Unit or function
• May handle budgets for small projects or programs
• Advises middle management on functional matters, or on interpretation of policies and practices
• May train or mentor professional colleagues

Strategic Planning & Decision Making:

• Makes recommendations that may craft operational strategy
• Resolves nature of sophisticated or undefined problems; independently identifies the best solution from many alternatives
• Raises higher risk or more outstanding problems
• Decisions require interpretive thinking and some judgment in developing solutions

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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