Business Development Associate

1 day ago

Pasay, National Capital Region, Philippines MEGA SK INDUSTRIAL CORPORATION Full time

Company Description

MSK has become a trusted distributor of industrial, agricultural, and construction equipment in the Philippines. The group's other portfolios also include fast-food franchising, real estate development, leasing and construction.

Job Description

Market Research

  • Conduct detailed market research to evaluate the potential for launching new products in the target market.
  • Analyze industry trends, customer needs, competitor offerings, and pricing strategies. Provide insights and recommendations to support strategic decision-making.

Product Study & Development

  • Acquire comprehensive knowledge of newly launched products, including specifications, features, functionalities, and benefits
  • Understand product applications and operational procedures to communicate effectively with dealers, agents, and customers
  • Stay updated on product upgrades, enhancements, and modifications to maintain current expertise
  • Monitor industry trends and competitor products to understand positioning and unique selling points.

Dealer Relationship Management

  • Maintain strong and productive relationships with dealers to support business growth. Conduct regular dealer visits to ensure alignment on sales targets, product updates, and operational needs
  • Act as the primary mediator between the company and dealers, ensuring timely communication and issue resolution
  • Support dealers in improving product knowledge and customer service quality. Gather feedback from dealers to identify opportunities, challenges, and areas for improvement.

Product Knowledge Sharing & New Product Promotion

  • Ensure all agents and dealers receive comprehensive and up-to-date product knowledge to improve their understanding and product offerings
  • Actively promote newly launched products and maintain continuous communication with agents regarding updates, features, and availability.

After-Sales Support

Coordinate with suppliers to manage spare parts support, including tracking lead times for requested parts, to ensure timely customer service and warranty repairs

Work closely with the repair/technical team to gather accurate information about spare parts and technical issues.

Provide suppliers with necessary documentation, including photos and technical details to ensure smooth operations.

Addressing Agents' Concerns

  • Handle inquiries and concerns raised by agents regarding discount requests in the Unit Technical Report
  • Manage charges for backload units and ensure discount approvals are processed as per the Director's instructions.
  • Maintain clear communication and transparency in resolving agents' operational issues.

Customer Support

  • Support the management and resolution of customer concerns by coordinating with the technical team.
  • Guide customers on newly launched products by educating them on features and demonstrating operational procedures
  • Ensure a positive customer experience through timely follow-ups and clear communication.

QUALIFICATIONS

  • Must be able to drive and hold a valid professional driver's license.
  • Bachelor's degree in Agriculture or related field.
  • Strong knowledge and hands-on familiarity with agricultural equipment, tools, and field operations.
  • Able to conduct field visits and support activities across various regions.
  • Willing to travel frequently and work in different site locations as needed.
  • Physically fit and capable of handling fieldwork responsibilities.
  • Strong communication and coordination skills.

Working schedule:

MONDAY TO SATURDAY 8AM TO 5PM

Job Type: Full-time

Benefits:

  • Health insurance
  • Transportation service provided

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