Scheduling Specialist

5 days ago

Manila, National Capital Region, Philippines IntouchCX Full time

As Scheduling Specialist, You Have…

  • A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered)
  • Experience with workforce management systems (asset)
  • Advanced knowledge of Microsoft Excel (asset)
  • Knowledge of contact center operations, functions and business processes
  • Strong technical, analytical and problem solving skills
  • Superior attention to detail with an eye for accuracy
  • The ability to adapt to change in an innovative and fast paced environment
  • Strong organizational skills and the ability to follow through on projects
  • Excellent written and verbal communication skills
  • The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment

Advantage

  • knowledgeable in IEX tool, EWFM,
  • With client facing experience
  • handles multi channel (voice, chat, email)
  • Good communication skills

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