Product Support Engineer

2 weeks ago

Manila, National Capital Region, Philippines Exegy Full time ₱1,200,000 - ₱2,400,000 per year

About Exegy
Exegy is a global leader in intelligent market data, advanced trading systems, and future-proof technology. Exegy serves as a trusted partner to the complete ecosystem of the buy-side, sell-side, exchanges, and financial services technology firms around the globe. Headquartered in St. Louis with regional offices in North America, the UK/Europe and Asia Pacific, Exegy has the global footprint to deliver world-class support and managed services to its customer base of elite financial market participants.

Job Summary
The successful applicant will be responsible for analyzing data usage on behalf of our clients and working closely with them to ensure thorough understanding of our products and data. We will expect you to assist in training clients on our portfolio and services, as well as represent Exegy products and services at client meetings. Duties will include: compiling reports for various market data clients, client installs and migrations, building new custom reports and improving existing on our Business Intelligence (BI) portal, handling client calls, data and technical queries working closely with our product teams proving client feedback and potential software enhancements in addition to maintaining awareness of Exegy's new technologies and concepts relevant to existing and future clients.

This will be a challenging and rewarding role offering a unique ability to learn the policies of many important capital markets firms and stock markets. It will be ideally suited to someone willing to learn and with a desire for career progression.

Responsibilities

  • Ownership of technical inquiries and issues end to end; identify, diagnose and resolve incidents raised by Exegy clients
  • Work closely with our Product and Engineering teams on software and process enhancements
  • Incident resolution and outage call handling; notify internal and external stakeholders and be responsible for resolution, communication, and follow-up
  • Monitor production environments; identify and implement improvements
  • Be a point of contact with other teams to ensure a tight implementation and delivery of a software solution into production
  • Run reports to analyze common complaints and problems and put processes in place to reduce common errors and faults
  • Be a knowledge share champion to our internal knowledge base on common issues and practices and help cross-train on our suite of products
  • Roll out software and configuration changes / change request management

Our Ideal Candidate Has

  • Degree in Computer Science, Engineering, or related discipline
  • Effective project management and written and verbal communication skills
  • Direct customer-facing experience
  • Excellent problem-solving and analytical skills
  • Ability to multitask and prioritize responsibilities
  • Proven ability to thrive in fast-paced day-to-day activity
  • Proven track record of exceptional performance, high productivity, and meeting deadlines
  • Working knowledge of various operating systems: Unix, Linux, Win Systems, etc.
  • Track record of working within a highly effective team
  • Preferred: knowledge of monitoring software, Systems Administration experience, and Financial Markets domain knowledge or financial protocols expertise

  • Production Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Tala Full time $60,000 - $90,000 per year

    About Tala At Tala, we're applying advanced technology and human creativity to solve what legacy institutions can't or won't. We are a global financial infrastructure company on a mission to unleash the economic power of the global majority, recognizing that today's financial infrastructure doesn't work for most of the world's population. Our pioneering...

  • Product Support Engineer

    7 days ago

    Manila, National Capital Region, Philippines Expansion International Group Ltd Full time

    Job Overview:We are looking for a Product Support Engineer to join our global support team. In this role, you will primarily provide 2nd-level technical support, with additional responsibility for 1st-level support coverage when needed. The ideal candidate is experienced in working with structured data formats such as JSON, skilled at interpreting log...

  • Production Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Tala Full time $55,000 - $1,100,000 per year

    About TalaAt Tala, we're applying advanced technology and human creativity to solve what legacy institutions can't or won't. We are a global financial infrastructure company on a mission to unleash the economic power of the global majority, recognizing that today's financial infrastructure doesn't work for most of the world's population.We're the first and...

  • Product Support Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Exegy Full time $40,000 - $80,000 per year

    About ExegyExegy is a global leader in intelligent market data, advanced trading systems, and future-proof technology. Exegy serves as a trusted partner to the complete ecosystem of the buy-side, sell-side, exchanges, and financial services technology firms around the globe. Headquartered in St. Louis with regional offices in North America, the UK/Europe and...

  • Production Support

    2 weeks ago

    Manila, National Capital Region, Philippines Exegy Full time ₱600,000 - ₱1,500,000 per year

    About ExegyExegy is a global leader in intelligent market data, advanced trading systems, and future-proof technology. Exegy serves as a trusted partner to the complete ecosystem of the buy-side, sell-side, exchanges, and financial services technology firms around the globe. Headquartered in St. Louis with regional offices in North America, the UK/Europe and...

  • Product Support Eng

    2 weeks ago

    Manila, National Capital Region, Philippines COFENSE Full time ₱300,000 - ₱600,000 per year

    Technical (Product Support Eng) Level 1Philippines, Remote - Candidates must be based in the PhilippinesPerks- Remote and Flexible FridaysShift- M-F 8 am EST, US to 5 pm EST, USThis is an exciting opportunity for an individual who is eager to grow their career within cyber/email security We offer a collaborative environment, career growth & development.Ideal...

  • Product Support Specialist

    5 days ago

    Manila, National Capital Region, Philippines Shopee Full time

    Department Product ManagementLevelExperienced (Individual Contributor)LocationPhilippines - ManilaThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but...

  • Product Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Monee Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionSeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and...

  • Technical Support Engineer

    5 days ago

    Manila, National Capital Region, Philippines Five9 Full time

    Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Cloud Support Engineer

    7 days ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time

    SUMMARYWe are seeking a highly skilled Cloud Support Engineer with strong hands-on experience in AWS and Azure production environments. This role focuses on supporting customer workloads, provisioning cloud infrastructure, resolving incidents, and ensuring optimal performance of mission-critical systems. The ideal candidate brings a strong background in...