Real - time Analyst-Real Time Analyst-Real Time Analyst (RTA)

DescriptionThe Realtime Analyst (RTA) is responsible for monitoring, analyzing, and managing live operational performance within the EXL to ensure Service Level Agreements (SLAs) and client expectations are consistently met. This role involves tracking queue health, managing agent adherence, optimizing intraday staffing, and communicating real-time...

DescriptionThe Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing workforce performance in real time to ensure service level (SL), occupancy, shrinkage, and productivity targets are consistently met across all sites for the campaign. The RTA provides immediate support for Operations, identifies performance gaps, recommends...

DescriptionDrive overall performance and manage FNOL team and process deliverables. Responsible for supervisory support through transaction monitoring and dThe Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing workforce performance in real time to ensure service level (SL), occupancy, shrinkage, and productivity targets are...

Role OverviewThe Real-Time Analyst (RTA) is responsible for monitoring daily operational performance across Expedock's eBPO accounts and automation workflows. Reporting directly to the Chief of People & Business Operations (CPBO), the RTA ensures that volumes, SLAs, and staffing adherence are consistently achieved by leveraging real-time monitoring tools and...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term...

Company Description Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours. Top reasons to work with TDCXAttractive...

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX Attractive...

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together. Whether we are booking government travel, advising...

#BeMore Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.Work with the world's most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore Top reasons to work with...