Real Time Analyst Supervisor
2 weeks ago
About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term relationships with our brand partners and empowering our people to drive positive change. About The Job Are you looking for an exciting new challenge? IntouchCX is looking for you As one of the world’s leading outsourcing companies, we’re searching for a Real Time Analyst Supervisor to lead our RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. We’re looking for someone with a good understanding of contact center functions including scheduling, call queues and forecasting volumes by half‑hour segments. Responsibilities Communicate data in a clear, concise manner to the RTA Team and Operations Evaluate large amounts of data Ensure proficient training, professional development and employee engagement is sustained to prepare, grow and retain employees Motivate the RTA team through relationship building and real‑time coaching Develop solutions, strategies and action plans to improve business performance and client‑partner success Use critical thinking to investigate and develop solutions to address ad hoc issues Qualifications Some post‑secondary or completion of post‑secondary schooling (preferred) 1‑2 years experience in the contact center and/or customer service industry Minimum 1 year of experience in a supervisory role Advanced knowledge of MS Word and MS Excel The ability to use spreadsheet applications to maintain and develop operational reporting Exceptional time management, organizational and prioritization skills to complete work in a timely manner The ability to work both independently and in a team setting within a fast‑paced, entrepreneurial environment Adaptability to learn a variety of software programs Strong analytical and problem‑solving skills Job Details Role Level: Mid‑LevelWork Type: Full‑TimeCountry: PhilippinesCity: ManilaNational Capital RegionCompany Website: Function: Project Management #J-18808-Ljbffr
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Real Time Analyst- PH
4 weeks ago
, Metro Manila, Philippines Compass Experience Labs Full timeMEET COMPASS We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you...
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Real Time Analyst- PH
3 weeks ago
, Metro Manila, Philippines Compass Experience Labs Full timeMEET COMPASS We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you...
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Real Time Analyst
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Manila, Philippines Transcom Full timeOverview Transcom is looking for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Pasig site. Join our Transcom Family as a Real-Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This will include...
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analyst, real time
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Real Time Analyst
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Real Time Analyst- PH
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Manila, Philippines Compass Experience Labs Full timeOverview Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer...
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, , Philippines Sutherland Full timeCompany Description Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...
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Lead - Real Time Analyst
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, Camarines Sur, Philippines Sutherland Global Full timeCompany Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
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Associate Manager
4 weeks ago
, , Philippines Sutherland Global Full timeCompany Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve...
