Assistant Vice President-L.I.F.E.-Integrated Facilities Management

1 week ago

Philippines EXL Service Full time ₱300,000 - ₱450,000 per year

Job Description: This role involves supporting requests via phone, email, and chat, including changes to reservations, utilizing Sabre/Apollo GDS systems, making outbound calls, and offering cost-effective travel alternatives. Requires 1-2 years travel services experience, GDS proficiency, US domestic travel knowledge, internet skills, and the ability to multitask under pressure while providing superior client service.

  • Responsibilities: Ability to support requests via phone, email, chat which includes
  • Making changes to existing reservations (ticket reissuance & cancellations)
  • Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations
  • Utilization of Sabre/Apollo GDS systems & other assigned tools required when completing PNR changes
  • Making outbound calls to vendors and customers as required
  • Creating new PNRs for fresh bookings

  • Offer cost effective travel alternatives to Travelers or Travel Arrangers as approved and communicated by the applicable Client in advance

  • Qualifications: This position requires a minimum of 1 to 2 years recent travel services experience (Corporate Preferred)

  • GDS experience required – Sabre/Apollo is preferred
  • Extensive US domestic knowledge of travel industry, business travel destination and geography
  • Internet/Website knowledge, call center experience and the ability to provide superior Client service
  • Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients
  • Must possess strong consultative skills, decisive and successful problem solving skills, excellent written and verbal communication skills and the ability to use the internet effectively
  • Candidate must be self-motivated and have the ability to perform in a team environment
  • The ability to work flexible shifts is essential
  • Soft skills required
  • Active listening (e.g., recognizing and addressing Client objectives and needs, probing and information, minimizing repetition, reflective listening, etc.)
  • Recognizing and appropriately addressing cultural context (e.g., terminology, abbreviations, "Americanisms," culture references, Client's state of mind, etc.)
  • Call control (e.g., call direction, transitioning, etc.)
  • Must be fully conversant with the travel booking process, the applicable Client Travel Policies and the operating procedure of the Clients
  • Multitasking (e.g., simultaneous screen navigation, talk and type, anticipating upcoming screen/data elements for next item in conversation, etc.)
  • Experience with PC learning and self-directed training

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