Systems Support Officer

23 hours ago

Paranaque City, Calabarzon, Philippines V Services Oceana Full time

Overall Purpose of the Job:

To provide a high level of Support for the systems within the Group. Communicating with end users and helping to resolve any problems they have. Work within the structure of the IT department and maintain a professional level of behaviours.

To travel to both vessels and offices when required and provide the necessary support. Work within the Support infrastructure and carry out the duties required from helpdesk support to project support.

Work within the SLA's of external and internal customers.

Key Responsibilities and Tasks:

  • Supporting all VGroup Business Systems , these include in house applications and off the shelf applications used by VGroup
  • Strictly adhere to the policies and procedures put in place by the VGroup VMS and IT policy documents.
  • Provide telephone and remote support as part of the global team and maintaining a professional manner when dealing with users and peers.
  • Working with the service desk system to update users during the lifecycle of the request and resolve or escalate as required.
  • Attending Vessels to provide IT support to the on-board systems. Provide Telephone support to Vessels.
  • Supporting all aspects of hardware used within the Group.
  • Enforcing the IT security policy and procedures.
  • Attending remote Office Visits and providing the support required.
  • Helpdesk administration as required
  • Work within SLA laid down by IT management

Qualifications:

  • Good interpersonal skills and the ability to interact with end users.
  • Good Communication skills are essential, English language in both written and spoken form
  • A high level of knowledge of Desktops and Laptops and tablets
  • A high level of Knowledge of Printers
  • A moderate level of knowledge of servers
  • Windows 10 and above Operating systems
  • Microsoft Active Directory Administration – On prem and Azure.
  • Microsoft Office all packages including O365
  • A basic level of knowledge of TCP/IP , switches and LAN and WAN topologies
  • A basic level of knowledge of Vessel Communications and systems.

Cisco Call manager

  • Knowledge of working on a ServiceDesk system
  • Mobile devices
  • Level of Competence
  • Cloud based environments
  • Teams calling
  • SharePoint administration

Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance
  • Staff meals provided

Application Question(s):

  • How much is your expected salary?

Work Location: In person

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