Head of International Wealth and Premier Banking Operations, Philippines

6 days ago

Taguig, National Capital Region, Philippines HSBC Full time $104,000 - $130,878 per year

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of
Head of International Wealth and Premier Banking Operations, Philippines

The purpose of this role is to lead the Consumer Services team in Philippines to deliver agreed business objectives, focusing on service performance, risk management and change activity

In this role, you will:


• Is accountable for the delivery of the IWPB Operations Philippines targets


• Is responsible for ensuring the IWPB Ops Philippines team delivers in line with its demand statements


• Is accountable to our Business Partners for the services provided


• Regularly meets with Business Partners to review performance and identify common issues


• Establish goals for the country teams and manage their performance


• Is responsible for the coaching and development of individual team members and the overall development plans for the team


• Support the Country Head of Ops and Regional Head of IWPB Operations & E-Commerce in implementing the global and regional strategy, including outsourcing, location strategies, metrics, control frameworks, skill requirements and operating models


• Is accountable for meeting operational risk targets, implementing audit points and continually adhering to Global Standards

To be successful in this role, you should meet the following requirements:.


• Relevant educational qualification in accordance with local requirements


• Relevant experience in operations or in a directly related business/function in addition to successful experience in leading a team


• Relevant experience of successfully developing and managing relationships with third party suppliers


• Previous experience in Operations Management including strong operational control capabilities and a proven track record in delivery


• Excellent numerical skills and attention to detail combined with a strong delivery focus and ability to meet aggressive timeframes with quality results


• Excellent planning, organizing and commercial skills including strong financial management capability


• Strong negotiation and influencing skills


• Ability to maintain composure and drive right outcomes under high risk business recovery scenarios


• Strong interpersonal and communication skills

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines

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