Customer Service Representative

3 days ago

General Trias, Calabarzon, Philippines SAN MIGUEL INTEGRATED LOGISTICS SERVICES, INC. Full time $40,000 - $60,000 per year

Qualifications:

  • College graduate of any 4-year course
  • With 1-2 experience as Customer Service Representative
  • Willing to work on extended hours, if needed
  • Proficient is MS Excel, MS Office, etc.
  • With background in SAP system is a plus
  • Good listener and keen to details
  • Project-based contract

Duties & Responsibilities:


• Ensure that detailed daily dispatch report has been effectively sent to all stakeholders; according to RDD.


• Answering queries through emails and phone calls from internal and external customers (clients, sales representatives)


• Attends regular toolbox meeting to discuss priority deliveries, delivery concerns and proper delegation of accounts/clients to be handled per shift.


• Ensure that all deliveries are monitored from plant to destination.


• Cascade prioritization of dispatch to team for close monitoring and regular updates on delivery status via text (SMS), phone calls and emails.


• Close coordination on booking requests, develop and cancellation to be escalated to concerned parties and stakeholders.


• Ensure effective communication (clearly and properly) according to information/instructions to truckers/haulers, SALES and Operations.


• Resolve escalated issues by providing effective communication, implement process and improvements according to updates


• Ensuring to provide quality customer service to external customers, internal customers and timely updates on fleet location (GPS monitoring) and status of delivery/returns.


• MDM creation.


• Ensure updated delivery monitoring report and RGS monitoring.


• Timely validation of Claims.


• Serves as a backup of SAP Planner, Liquidation Clerk, Dispatch Clerk and other duties may be needed.

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