Nurse Patient Support Specialist

1 day ago

Paranaque City, Calabarzon, Philippines BruntWork Full time $45,000 - $60,000 per year

This is a remote position.

Job Highlights

Contract: Independent Contractor
Schedule: Monday to Friday, Flexible within Glasgow, UK business hours, 5 days over 7 (incl. some weekends), 40 hours per week
We are seeking a patient-focused Nurse to join our multidisciplinary team working with our Glasgow dispensing hub. You'll play a key role in supporting patients with their treatment journeys, primarily via phone, ensuring they feel informed, reassured, and cared for at every stage.
What you'll do
  • Handle inbound/outbound calls to support patients with medication orders and treatment queries.
  • Provide clear, non-clinical guidance on timelines, prescriptions, and order processes.
  • Escalate cases requiring clinical input to the pharmacist or prescriber team.
  • Keep accurate patient records, maintaining confidentiality and GDPR compliance.
  • Collaborate with pharmacy, clinical, and operations teams to deliver excellent patient care.
Also for Bruntworks to use
  • Address patient concerns about their weight care journey during the switch
  • Support patients with questions about the medication transition process
Scope:
  • Full-time position (40 hours per week)
  • Phone-based patient support role
  • Urgent start date required by September 1st
  • Potential for high volume
  • Supporting patients through medication price-driven transitions
  • Part of free patient support service offering
Requirements
  • Qualified nurse.
  • Strong communication skills – professional, empathetic, and confident on the phone.
  • Good listening and problem-solving abilities with a patient-first approach.
  • Reliable, well-organised, and detail-oriented with accurate record-keeping.
  • Comfortable with digital systems, multitasking across platforms, and high-volume calls.
  • A team player passionate about delivering great patient experiences.
Benefits Independent Contractor Perks:
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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