Eastwood, QC

24 hours ago

Eastwood Metro Manila, Philippines vCustomer Philippines, Inc. Full time ₱900,000 - ₱1,200,000 per year

We're Hiring: Bahasa Indonesia Bilingual

Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Health coverage you can count on
  • Rewards when you refer friends to join the team
  • Opportunity to work in a back office program.

Your Day-to-Day

  • Lead a team providing excellent marketing operations activities to support our client. Help the team achieve success by mentoring and coaching.
  • Work with stakeholder teams to define their strategies.
  • Help intake complex requirements from stakeholder teams to achieve business outcomes.
  • Work with the various operations teams to coordinate activities.
  • Maintain relationships with stakeholders by building and sharing ongoing reports regarding performance in weekly or monthly syncs.
  • On a monthly/quarterly basis, provide written performance reports and discuss those results with client stakeholders.
  • Track volume of work coming to the team.
  • Keep stakeholders informed on services delivered so they can manage communication with their teams.
  • Schedule and participate in regular meetings with customers to ensure they are satisfied and to address escalations.
  • Collaborate with our internal governance team to prepare and maintain standard operating procedures for activities carried out and identify areas of improvement in the process.
  • Support team by analyzing information.
  • Respond promptly to customer inquiries.
  • Be responsible for data accuracy and effectiveness.

What We're Looking For

  • At least 2 years of professional experience in a relevant position
  • Applicant should be proficient for both English and Bahasa Indonesia language.
  • Experience with marketing operations and tactics used.
  • Intermediate-level proficiency with Microsoft Office products.
  • Excellent verbal and written communication.
  • Strong attention to detail and time management skills.
  • The ability to work in a fast-paced environment with quick turnaround times and hard deadlines.
  • Ability to collaborate with cross functional teams to meet stakeholder needs.

Work Setup

  • Location: Eastwood Libis, Quezon City
  • Shift: shifting schedule (predominantly dayshift)

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