Recruitment and Engagement Specialist l EXL PH

3 days ago

Pasay, National Capital Region, Philippines EXL Service Philippines, Inc. Full time ₱250,000 - ₱500,000 per year

Short Description:

The Recruitment and Engagement Support plays a vital role in aligning recruitment, engagement, and employee experience initiatives within the Life Insurance organization. This role provides comprehensive support in hiring coordination, coaching compliance, engagement and CSR activities, and attrition management — ensuring that all initiatives are executed efficiently and with high quality.

Responsibilities:

Recruitment Support

  • Liaise with various program hiring teams to identify and address recruitment needs (e.g., BGC requirements, staffing gaps, ramp-ups).
  • Attend calibration sessions and meetings to align on hiring timelines, candidate profiles, and sourcing priorities.
  • Track and report recruitment progress and escalate bottlenecks when necessary.

Coaching Compliance and Quality Monitoring

  • Conduct regular spot checks on coaching sessions to ensure compliance and coaching quality.
  • Review documentation and provide reports on coaching trends and opportunities for improvement.

Engagement Activities

  • Actively participate in the planning, organization, and execution of employee engagement activities.
  • Collaborate with HR and site engagement teams to increase participation and enhance employee experience.
  • Measure and report on engagement metrics and post-event insights.

Pay Disputes Management

  • Oversee the pay dispute process from escalation to resolution.
  • Work closely with Payroll, HR, and Operations to ensure timely investigation and closure of cases.
  • Maintain proper documentation and track all cases for accountability and follow-through.

Creative and Communication Support

  • Develop creative materials including graphics, advertisements, newsletters, and presentations for recruitment, engagement, and attrition-related initiatives.
  • Create visually engaging content for reports, updates, and internal communications.

Client Visit Management

  • Coordinate logistics and act as primary liaison for client visits, ensuring professional representation and smooth execution of all related activities.

Corporate Social Responsibility (CSR)

  • Lead the planning, coordination, and execution of CSR activities within L&A.
  • Partner with site engagement leads and volunteers to support company-wide CSR goals and initiatives.

Attrition Management

  • Conduct exit interviews for resigning employees and document their feedback accurately.
  • Analyze exit interview data to identify key trends, patterns, and root causes of attrition.
  • Prepare summary reports and recommendations for leadership to support retention strategies and continuous improvement efforts.

Qualifications:

  • At least 2nd year completed in college without any back subjects.
  • Strong proficiency in MS Office (Excel, PowerPoint, Outlook); experience with design tools (Canva, PowerPoint, Photoshop) is an advantage.
  • Excellent communication, coordination, and presentation skills.
  • High attention to detail, creativity, and ability to handle multiple priorities in a fast-paced environment.

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