Process Improvement Manager

3 days ago

San Fernando, Central Luzon, Philippines AUMTREND PH INC Full time ₱1,200,000 - ₱1,800,000 per year

Responsibilities:

  • Drive Team Efficiency & Client Growth – Collaborate with teams to improve efficiency metrics, enhance customer lifetime value, and support business growth through impactful projects.
  • Improve Service Delivery Performance – Assist in achieving top-tier client metrics (Platinum Standards) through gap analysis and continuous improvement initiatives.
  • Support Financial Goals – Deliver high-impact projects that contribute to financial objectives like bonus maximization, penalty avoidance, and cost reduction.
  • Ensure Compliance & Governance – Conduct audits, ensure adherence to contractual and regulatory requirements, and uphold organizational policies in collaboration with site/client leaders.
  • Track Operational Excellence (OE) – Maintain dashboards, validate control plans, and support OE activities by monitoring project progress and tracking key action items.

Qualifications:

  • Bachelor's degree in any field
  • Certified in Six Sigma (Greenbelt/Blackbelt or Lean Sigma)
  • 5+ years managerial experience in the BPO industry
  • Proven leadership across Ops, Training, Quality, and Workforce
  • Strong background on process development and improvement
  • Experience in collections or banking accounts

Job Types: Full-time, Permanent

Pay: Php100, Php150,000.00 per month

Ability to commute/relocate:

  • Pampanga: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have Six Sigma Greenbelt/Blackbelt and /or Lean Sigma certification?

Experience:

  • BPO industry (manager): 5 years (Required)
  • Collections or Banking account: 3 years (Required)

Work Location: In person

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