Verification of Benefits Supervisor

Lead with Precision, Inspire with Purpose

Empower your team to deliver excellence in healthcare operations. This role puts you at the heart of process improvement, leadership, and global collaboration—all from the vibrant city of Cebu. In this role, you'll oversee high-performing teams, streamline healthcare operations, and make a meaningful impact on patient outcomes—all while building your legacy in the global healthcare and outsourcing industry. Lead, grow, and make your mark from Cebu.

Job Description

As a Verification of Benefits Supervisor, you will lead and guide a team to ensure operational efficiency, accuracy, and compliance in medical billing processes. You'll coach, train, and motivate team members to achieve departmental goals while driving excellence and innovation in every task.

Job Overview

Employment type: Full-time

Shift: Night Shift, Weekends Off

Work setup: Onsite, Cebu City

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Education and Experience

• High school diploma or equivalent required.
• Minimum of 3 years of experience in medical billing and collections.
• Minimum of 1 year of supervisory experience managing a team of more than five people.

Skills and Knowledge

• Knowledge of CPT and ICD-10 codes.
• Understanding of HIPAA and related privacy laws.
• Knowledge of legal, regulatory, and insurance industry processes.
• Proficiency in Microsoft Office, especially Excel (formulas, pivot tables, filters).
• Strong analytical, organizational, and problem-solving skills.
• Familiarity with the independent dispute resolution process.
• Excellent communication and negotiation skills.
• Knowledge of medical terminology.
• Experience with PowerBI and other MS Office tools.

Other Requirements

• Professional appearance and conduct.
• Punctual, reliable, and able to handle urgent weekend tasks.
• Must maintain high-speed internet that meets remote work requirements.

Your Daily Tasks

• Promote department goals by motivating, coaching, and training team members.
• Train new employees on department policies, procedures, processes, and information systems.
• Plan and prioritize schedules, assign tasks, and monitor work to optimize operations.
• Analyze claim reports to identify cases eligible for arbitration.
• Ensure timely submission of all cases and completion of ineligible disputes.
• Submit informal negotiations and briefs promptly.
• Monitor incoming requests and ensure timely responses.
• Evaluate staff performance and audit work for compliance.
• Inform staff of policy, procedure, system, and regulatory updates.
• Gather and analyze departmental metrics and prepare management reports.
• Recommend process and system improvements to enhance quality and efficiency.
• Collaborate with upper management for progress updates.
• Participate in and monitor process improvement initiatives.
• Coordinate with external vendors (DOI, NSA personnel, arbitrators/IDRE) for issue resolution.
• Maintain attendance and payroll records; ensure timely time-off processing.
• Handle escalated issues and urgent after-hours or weekend tasks.
• Complete and oversee special projects and other assigned duties.

Why We Stand Out Among the Rest

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day—whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company—you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

Tim Vorbach, CEO

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