Network Operations Center Engineer

2 hours ago

Manila, National Capital Region, Philippines Nezda Global Full time ₱500,000 - ₱1,500,000 per year

About the Role

You'll serve as the technical anchor of the Command Centre — monitoring the health of enterprise systems, leading incident triage during major events, and driving operational excellence through observability, automation, and proactive monitoring.

Key Responsibilities

  • Manage and monitor infrastructure, applications, and business services.
  • Act as the first technical escalation point for high-severity incidents (P1/P2).
  • Lead incident triage and coordination, ensuring timely communication and resolution.
  • Execute SOPs, escalation matrices, and recovery workflows.
  • Analyze alerts, logs, and events to detect anomalies and performance issues.
  • Perform event correlation and noise reduction with tool SMEs.
  • Validate alerts before escalating to resolver teams.
  • Operate and enhance monitoring and event management tools.
  • Maintain dashboards for service health, uptime, and availability.
  • Support tool integrations with observability and ITSM platforms.
  • Ensure critical services have full telemetry and business-impact visibility.
  • Collaborate with resilience and availability teams on uptime, MTTD, and MTTR reporting.

Must-Have Qualifications

  • 3+ years' experience in IT Command Center, NOC, or operations monitoring.
  • Solid understanding of event & incident management processes.
  • Hands-on experience with monitoring and observability tools.
  • Knowledge of infrastructure and application monitoring.
  • Understanding of automation and AIOps for event correlation and noise reduction.

Good-to-Have

  • Experience working in enterprise-scale environments.
  • Previous involvement in resilience, availability, or service reliability functions.
  • Familiarity with business service-level monitoring.

Why Join Us

  • Work in a mission-critical operations environment that genuinely impacts customers.
  • Be part of a team that values stability, uptime, and operational excellence.
  • Opportunities to work with modern observability and automation tools.
  • Contribute directly to improving service resilience across the bank.

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