People and Office Manager

We're looking for an experienced People & Office Manager to join our Ortigas office — someone who combines organisation, confidence, and professionalism with the ability to manage people, processes, and the workplace with care and authority.

You'll report to the UK-based Head of HR and work closely with the Service Desk Manager in Ortigas. As a key link between our Philippines and UK teams, you'll oversee the day-to-day management of HR administration for a growing team of 60 people across UK and PH, and office operations in Ortigas, ensuring Bedroq's people and workplace run efficiently, compliantly, and in line with our values.

This role is ideal for someone with good judgement, a steady presence, and the gravitas to handle sensitive or complex situations. You'll take ownership of the Ortigas office environment and lead the delivery of reliable, high-quality HR and office support that enables Bedroq's continued growth.

The main responsibilities of a PEOPLE AND OFFICE MANAGER include:

HR Administration

• Provide HR administrative support for both UK and PH teams, ensuring consistency in documentation, systems, and compliance.
• Manage HR systems including Cybsafe, BrightHR/BrightSafe, and Officevibe — maintaining data accuracy, user access, and reporting.
• Set up, progress, and close ConnectWise (CW) projects related to recruitment, onboarding, and offboarding.
• Coordinate recruitment logistics: post roles, schedule interviews, prepare offers and contracts, and liaise with third-party providers.
• Lead onboarding and offboarding processes, ensuring a positive experience and full completion of compliance tasks.
• Administer payroll and statutory benefits (SSS, PhilHealth, Pag-IBIG) in partnership with Incorp and other providers.
• Handle employee relations matters, including investigations, disciplinaries, and end-of-probation reviews, in collaboration with the Head of HR.
• Support performance management cycles — scheduling reviews, maintaining trackers, and ensuring documentation accuracy.
• Monitor updates to Philippine labour legislation and ensure HR templates and processes remain legally compliant.
• Conduct annual in-person welfare 1:1s with PH-based employees, escalating wellbeing or performance concerns appropriately.
• Maintain HR trackers (headcount, probation, contract renewals) and prepare reports as required.
• Coordinate travel and visa requirements for PH staff and UK visitors.
• Ensure confidentiality and compliance with data protection standards in all HR activity.

Office Management

• Manage access to the Ortigas office, including staff passes, visitor logs, and coordination for guests.
• Take responsibility for the daily operation of the office, ensuring a professional, safe, and well-organised workplace.
• Act as the Responsible Person for Health & Safety, Fire Safety, and Risk Management.
• Liaise with building management, maintenance, and security for facilities issues and compliance.
• Manage vendor and service provider relationships (supplies, utilities, cleaning, internet, etc.), ensuring contracts and renewals are tracked and maintained.
• Oversee procurement and budget control for office-related expenditure.
• Support visits from UK colleagues and coordinate local logistics.
• Ensure the office environment consistently reflects Bedroq's values, professionalism, and attention to detail.

Compliance & Coordination

• Maintain accurate records to support ISO standards and audit requirements.
• Ensure HR and office policies are followed and all mandatory checks are completed.
• Conduct regular office inspections and compliance reviews, reporting findings and corrective actions.
• Identify opportunities to improve administrative efficiency, documentation quality, and employee experience.
• Support internal and external audits as the local point of contact.
• Collaborate with UK HR to align processes, reporting, and compliance activities across regions.

Information Security Responsibilities

• Maintaining the confidentiality, integrity and availability of Bedroq data and assets.
• Design, communication, maintenance and continual improvement of processes and procedures appropriate to the HR team
• Ongoing vigilance in identifying potential security breaches and escalating according to established policies and processes.
• Ensuring any HR data (e.g. personal information relating to Bedroq staff) is protected and controlled, with access restricted to approved personnel.
• Managing the onboarding, offboarding and role change process for members of the Bedroq team.
• Ensure Bedroq's commitment to meeting its business and security objectives.

To apply, you must be an expert on the following requirements:

• Minimum 3- 5 years experience in HR and office management roles.
• Experience handling employee relations issues such as disciplinaries, investigations, and probation reviews.
• Proven success managing multiple stakeholders and complex situations with confidence and professionalism.
• Experience working with UK or multinational teams.
• Familiarity with Philippine employment practices and statutory benefits (SSS, PhilHealth, Pag-IBIG).
• Experience supporting compliance, ISO documentation, or audit preparation.
• Knowledge of Health & Safety and fire safety processes.

Skills

• Excellent organisational and administrative skills, with high attention to detail.
• Strong communication and interpersonal skills — able to handle sensitive matters with tact and discretion.
• Proficiency in Microsoft 365 (Teams, SharePoint, Excel, Outlook).
• Sound understanding of Philippine labour law and statutory requirements.
• Confident working independently, prioritising workload, and solving problems proactively.

Attributes

• Calm, professional, and approachable; able to remain objective and composed under pressure.
• Highly organised with a commitment to accuracy and process consistency.
• Discreet, trustworthy, and confident handling confidential information.
• Demonstrates sound judgement, fairness, and respect in all interactions.
• Proactive and resourceful — identifies issues early and acts decisively.

It will also be favorable if you are knowledgeable in:

• Knowledge of ISO standards and audit documentation.
• Experience managing vendors or office budgets.
• Exposure to health and safety, fire safety, or facilities coordination.
• Experience supporting compliance or HRIS implementation projects.
• Experience supporting financial processes such as processing invoices, reconciling expenses, payroll, employee leave.

Schedule: Midshift, UK Support

Work Set-up : Full onsite in Ortigas, Pasig City